Greetings!
Just wanted to tell of the best customer service I have experienced in a long time. I am building two Type VII Revell U-Boats and purchased two sets of the Eduard PE. Toward the end of construction of the first one I totally mangled one of six lower hull intakes. Its about a 1/2" long and, while I could have skipped it, the boat just did not look right without it.
I emailed Eduard and told them the story and supplying the kit number and part number of the item told then I would like to purchase a replacement. A couple of days later a reply came that if I forwarded my mailing address they would send me the part.
A little over two weeks later (today) a thin box arrived. When I opened it Eduard had shipped me FREE a full replacement set of PE for the U-Boat. While the cost might be minimal to Eduard, to we modeller's that purchase PE on a regular basis it can be quite expensive.
In closing I just want people to know that if you do lose/destroy a kit part and cannot manufacture a replacement yourself then make sure you contact the company. Not all will be this generous but its certainly worth the effort.