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Subscription problem, bought for 1 year and canceled by mistake.

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  • Member since
    January, 2018
Subscription problem, bought for 1 year and canceled by mistake.
Posted by Zukero on Sunday, January 28, 2018 5:47 AM

Hello 

Last week I bought 1 year subscription of FSM. Same day by mistake I have canceled it... I paid by credit card, money has been. I wrote two emails to customer service with humble request to reactivate my subscription. But to this day I didn't get any response. Status in my account is subscription canceled. Now i don't know if I get my money back neither the magazine :) I'm from Poland and that's complicating whole thing. Any sugestion ?? Maybe someone has been in similar situation. Thanks in advance.

  • Member since
    May, 2017
  • From: ohio I want to leave
Posted by armor 2.0 on Monday, January 29, 2018 8:42 PM

Zukero

Hello 

Last week I bought 1 year subscription of FSM. Same day by mistake I have canceled it... I paid by credit card, money has been. I wrote two emails to customer service with humble request to reactivate my subscription. But to this day I didn't get any response. Status in my account is subscription canceled. Now i don't know if I get my money back neither the magazine :) I'm from Poland and that's complicating whole thing. Any sugestion ?? Maybe someone has been in similar situation. Thanks in advance.

 

I canceled a subscription with fsm probably a year or two ago and it took about 2 to 3 weeks for them credit my account. You probably have to wait till you get your money and start over if you still want subscription.

Moderator
  • Member since
    April, 2006
  • From: my keyboard dreaming of being at the workbench
Posted by Aaron Skinner on Tuesday, January 30, 2018 8:16 AM

Zukero,

I have passed your message on to our subscription person to expedite a fix. I'll let you know if I hear something first.

Cheers, Aaron

Aaron Skinner

Senior Editor

FineScale Modeler

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