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This is jacked up

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  • Member since
    July 2014
  • From: Boise ID area
This is jacked up
Posted by modelcrazy on Thursday, January 16, 2020 10:17 AM

I get email notifications but when I link to the form, the thread either dosen't come up and goes to another unrelated thread, or it doesn't show any of the past few days posts. When I go to the site and look, I don't see an update of the thread or if I see or post on some threads they don't update or get email notifications. This happens on just some of them, not all. I can post an update to the US Ships GB but not get a notification, or I get a notification on the British Army GB say, but can't link to it. If I go to the thread on the site, it's missing several past posts.

It's like I can only see updates either by email or the site but not both.

Started yesterday.

  • Member since
    March 2015
  • From: Close to Chicago
Posted by JohnnyK on Friday, January 17, 2020 12:37 PM

I deleted this post because it was rude.

  • Member since
    April 2015
Posted by Mark Lookabaugh on Friday, January 17, 2020 1:01 PM

I've been writing software for 45 years.  Bugs are part of software. 

I'm guessing the resources just aren't there for a huge testing department that signs off on these releases. 

It's a free forum on a model building site.  Not software that's running 747s or radiation machines.  Cut them some slack and relax.

  • Member since
    July 2014
  • From: Boise ID area
Posted by modelcrazy on Friday, January 17, 2020 2:24 PM

Not complaining Mark, just informing. Elizabeth has gotten use to my standard email of not receiving email notifications. I know it will be corrected eventually. After years of this, I'm not in a hurry and I understand the priority of a modeling forum in my life.

  • Member since
    July 2018
  • From: The Deep Woods
Posted by Tickmagnet on Friday, January 17, 2020 2:25 PM

Mark Lookabaugh

I've been writing software for 45 years.  Bugs are part of software. 

I'm guessing the resources just aren't there for a huge testing department that signs off on these releases. 

It's a free forum on a model building site.  Not software that's running 747s or radiation machines.  Cut them some slack and relax.

 

Couldn't agree more.

 

 

  • Member since
    March 2015
  • From: Close to Chicago
Posted by JohnnyK on Friday, January 17, 2020 2:36 PM

I'm sorry, I guess that frustration got the best of me. My post was rude and thoughtless. I usually don't complain when this site has forum problems. However, yesterday I spent some time updating my post. Today, everything that I added yesterday disappeared. But not always. Some notification links show the updates, and other notification links do not. Very strange.

You are correct, this is a free web site and it is way different than what I did in IT. I was head of an 10 person IT Department in a 450 person architectural/engineering firm. If the computer system was down, then 450 people couldn't work, which resulted in a lot of lost revenue for the firm. And yes, you are correct again, we should give the computer techs of this web site some slack. I deleted my original post because it was rude.

  • Member since
    April 2015
Posted by Mark Lookabaugh on Friday, January 17, 2020 5:29 PM

No worries.  I do it all the time myself.

  • Member since
    February 2010
  • From: Berkeley CA/St. Paul MN
Posted by EBergerud on Thursday, March 12, 2020 1:40 AM
I have stayed subscribed to FS because of the forums. I schedule many of my builds with the Group Builds - but when they cease it's an irritation. And if nothing is done for months? I can see a self-evident contradiction in the Email Notification data - but nobody seems to care much. So we can go to Kitmaker (which in my experience never fails) or to Facebook. If they don't think it's worth it to keep a basic forum going - and it's not rocket science as these forums have worked for years - is there any reason to stay with the FS "Community?"

 

A model boat is much cheaper than a real one and won't sink with you in it.

  • Member since
    July 2014
  • From: Franklin Wi
Posted by Bakster on Thursday, March 12, 2020 12:02 PM
I have experienced some of the same issues that the OP notes. Good that he posted it for FSM to review. If we don’t tell them, they may never know. 
 
I have said it before in other threads. These programing issues are unfortunate, and it’s not good business for FSM. I work in sales and speaking from that perspective, I see this forum as an FSM marketing arm that promotes the hobby, and their brand. If I worked at FSM, (and they wouldn’t want me there), I’d be beating heads with a big fat stick to fix the problems and to fix them fast. FSM has something good here. Yes, there is a cost to maintain the forum but, they have the best sales force in the world working for them. And guess what? That sales force works for FREE!  We are that sales force. We tirelessly promote the hobby with every post that we do, and its’ being done under the umbrella of their brand. That is why it behooves them to fix the problems and do it expeditiously. It is unwise to disenchant a company’s sale force. Even worse, to take away their tools to do the job.
 
And to those that say we should cut them slack, I think we have, and are. The problems with this forum have spanned over a long long time. They are a business and as a consumer we should expect adequate service. And I tell ya--no way this would happen at the company I work for. Our customers demand exemplary service, or they go elsewhere. At the very least--when there is a problem--we keep the lines of communication open with regular updates. Like it or not, we are FSMs customer as well. We buy their subscriptions. We should expect good service in whatever offering that they provide. 
 
I don’t know what FSMs constraints are, obviously they have some. But honestly, my disenchantment has reached giving up hope that this forum will ever get fixed. It is what it is, and I adapt. I reserve myself to working within the framework provided. Or at least, up until it becomes completely unusable. 

  • Member since
    July 2014
  • From: Boise ID area
Posted by modelcrazy on Thursday, March 12, 2020 12:21 PM

Bakster
I don’t know what FSMs constraints are, obviously they have some. But honestly, my disenchantment has reached giving up hope that this forum will ever get fixed. It is what it is, and I adapt. I reserve myself to working within the framework provided. Or at least, up until it becomes completely unusable. 

Ditto

  • Member since
    July 2011
  • From: Armpit of NY
Posted by MJames70 on Thursday, March 12, 2020 3:19 PM

The constraints that the forum is working under are quite obvious - it costs money to keep a board like this running properly, and for whatever the reason Kalmbach does not have, or does not want to spend it at this time here. I suspect that is largely due to it being a very minor, low traffic site dedicated to a niche hobby. Forums like this are disappearing all over the internet - I've seen it in other hobbies like gaming, where companies are closing their forums, because the expense isn't justified for the amount of traffic. Which is frequently a very few people who comment a lot. 

In the end, one needs to remember it is a FREE forum. It either meets your needs, or doesn't. Most of the readers the magazine has left likely don't come here at all, or are not heavy users. I suspect many of the forum users aren't current subscribers or readers, even. So don't labor under the illusion you're 'supporting' it. The trend is moving away from every little website having a forum, and one needs to account for how much you're going to base your hobby around that, before you get too invested in a service that can go away forever with little notice.

It's also ironic the praise the Kitmaker network got...when for many users, it was down most of the last two days, has been throughly hacked exposing users before, etc. That's the internet. User beware. Paid sites have failed and disappeared without notice; free ones owe you less than that. 

 

  • Member since
    July 2014
  • From: Boise ID area
Posted by modelcrazy on Thursday, March 12, 2020 4:30 PM

This same argument comes every time I inform FSM of a problem and quite frankly it has gotten very old. All I do is inform, not complain.

How about we hear from the FSM staff instead of speculating on the usefulness or unusefulness of the forum and money involved in the changing over to the cloud and other fixes they are working on. Let them tell us how inmportant, or not, the forum is to them, then we will know for sure.

Right now we are having discussions and comming up with conclusions over something that only they are privy to.

  • Member since
    July 2014
  • From: Franklin Wi
Posted by Bakster on Thursday, March 12, 2020 5:35 PM

This drives me closer to the point.

The cause and effect for FSMs forum problems can be debated until blue in the face. And frankly, I don't care what that cause is. That is their business and as a customer, that is not my problem. 

The bottom line from my perspective is this. Either a company is committed to customer service, or it's not. Do they stand behind their product or don't they?

Lack of funding for the forum does not excuse a company for poor communication. Nor does because it's free make it any more acceptable. Not in my book. There is no excuse for that, and that-- is what I take issue with most in how this forum is run.

I wish I could operate this way with my customers. Eh--I don't know why you didn't get your order... but I am working on it. But I am working it. But I am working on it. But I am working on it. But I am working on it. Only, a better analogy would be a few I am working on its, and then hear nothing more.

But yeah. As a customer, I can take it or leave it. That is my choice. And that is why I am settling for low expectations because I still find some value in the forum, even with its problems. But, I don't have to like it.

And in all this, I am not saying this stuff just to gripe, to make myself feel better. I learned a long time ago to not take customer feedback as personal. It should be used as a tool to make their service better. How can a company improve if they don't hear the gripes. Where I work, we document customer feedback, and we even poll our customers to see how we are doing. That is commitment to service, that is a culture that breaths it. 

I guess I hold FSM to a higher standard because they attach their name to the forum. It is part of their product offering. If this was just some joe blow forum, I wouldn't say squat. 

 

 

  • Member since
    July 2014
  • From: Franklin Wi
Posted by Bakster on Thursday, March 12, 2020 5:36 PM

modelcrazy

This same argument comes every time I inform FSM of a problem and quite frankly it has gotten very old. All I do is inform, not complain.

How about we hear from the FSM staff instead of speculating on the usefulness or unusefulness of the forum and money involved in the changing over to the cloud and other fixes they are working on. Let them tell us how inmportant, or not, the forum is to them, then we will know for sure.

Right now we are having discussions and comming up with conclusions over something that only they are privy to.

 

Amen brotha.

  • Member since
    December 2018
Posted by Ted4321 on Thursday, March 12, 2020 9:41 PM

Well i hope this forum doesn't go away.  I enjoy reading responses from the regulars especially and others.  If it does go away you won't see me on the Facebooks. Just not interested. I'm sure it's great but I refuse out of principle.  My modeling community will be limited to the scale model podcast. I'd miss it.

T e d

  • Member since
    March 2015
  • From: Close to Chicago
Posted by JohnnyK on Saturday, March 14, 2020 1:01 PM

Okay, here's the deal. This forum is NOT the only Kalmbach form that has problems. I no longer get email notifications from the Scale Auto Magazine forum and the Model Railroader forum. This mess started after the "outage" that happened earlier this year. I guess that we just need to live with malfunctioning forums.

  • Member since
    October 2016
Posted by Mrchntmarine on Saturday, March 14, 2020 9:28 PM
armorama?? is that a good site? especially a beginner I enjoy the magazine AND the forum(or at least I used to). Its absurd to have a site that doesn't work. It might as well be taken down - that would solve all their issues. This used to be a most useful site that I could post questions and other points to share and learn from those more experienced than I. This type of forum / behavior helps to grow interest in the thing they are trying to promote. But, w/o it working and them not fixing it ALL lose.
  • Member since
    October 2016
Posted by Mrchntmarine on Saturday, March 14, 2020 9:29 PM

uhhhh, sorry for this. i posted the above reply, but then nothing appeared.  so i typed some jibberish and went back to the main screen and poof, there was my reply.  Hummm, didnt replies appear right after you hit "enter" and you saw them so that you knew they posted?  YIKES.

  • Member since
    December 2018
Posted by Ted4321 on Wednesday, March 18, 2020 8:20 PM

Bakster

 

 
modelcrazy

This same argument comes every time I inform FSM of a problem and quite frankly it has gotten very old. All I do is inform, not complain.

How about we hear from the FSM staff instead of speculating on the usefulness or unusefulness of the forum and money involved in the changing over to the cloud and other fixes they are working on. Let them tell us how inmportant, or not, the forum is to them, then we will know for sure.

Right now we are having discussions and comming up with conclusions over something that only they are privy to.

 

 

 

Amen brotha.

 

 

 Speaking of money involved...

Is the floating add I'm seeing at the bottom of my screen new?  I don't remember seeing that before.  It's not on every thread, maybe just the new ones.  Or have they always been there?  

I use my phone to view.  

T e d

  • Member since
    July 2014
  • From: Boise ID area
Posted by modelcrazy on Thursday, March 19, 2020 8:37 AM

Ted4321
Speaking of money involved... Is the floating add I'm seeing at the bottom of my screen new?  I don't remember seeing that before.  It's not on every thread, maybe just the new ones.  Or have they always been there?   I use my phone to view.   T e d

No, it's new as of yesterday and annoing as H$LL. I might leave the form just because of that!!! 

  • Member since
    March 2015
  • From: Close to Chicago
Posted by JohnnyK on Saturday, March 21, 2020 10:00 AM

I am viewing this on my laptop and I don't see any floating ads.

  • Member since
    July 2014
  • From: Boise ID area
Posted by modelcrazy on Saturday, March 21, 2020 10:15 AM

I am too so you're lucky. Enjoy it while you can. The new one on the left and the floating one on the bottom Angry

  • Member since
    December 2002
  • From: Fort Knox
Posted by Rob Gronovius on Saturday, March 21, 2020 10:56 AM

Ted4321

Is the floating add I'm seeing at the bottom of my screen new?  I don't remember seeing that before.  It's not on every thread, maybe just the new ones.  Or have they always been there?  

I use my phone to view.  

T e d

I noticed those the other day. In the url address (I use chrome) there is a little circle with an "i" inside and the words, "Not Secure". It's in the upper left hand corner of my laptop. I'm not sure of how to deal with it on a phone.

Anyway, if you right click on it, it will give you an option to view the cookies. I basically blocked everything in the cookies except ones that pertained to FSM. It removed the little floating ads.

  • Member since
    July 2014
  • From: Boise ID area
Posted by modelcrazy on Saturday, March 21, 2020 9:06 PM

Awsome Rob, it worked, thanks!

  • Member since
    March 2015
  • From: Close to Chicago
Posted by JohnnyK on Monday, March 23, 2020 11:43 AM

Rob Gronovius

 

 
Ted4321

Is the floating add I'm seeing at the bottom of my screen new?  I don't remember seeing that before.  It's not on every thread, maybe just the new ones.  Or have they always been there?  

I use my phone to view.  

T e d

 

 

I noticed those the other day. In the url address (I use chrome) there is a little circle with an "i" inside and the words, "Not Secure". It's in the upper left hand corner of my laptop. I'm not sure of how to deal with it on a phone.

Anyway, if you right click on it, it will give you an option to view the cookies. I basically blocked everything in the cookies except ones that pertained to FSM. It removed the little floating ads.

 

That's interesting. Windows 10 has the same feature.

  • Member since
    July 2014
  • From: Boise ID area
Posted by modelcrazy on Monday, March 23, 2020 2:17 PM

Yeah but it's back again

  • Member since
    December 2002
  • From: Fort Knox
Posted by Rob Gronovius on Tuesday, March 24, 2020 9:32 AM

modelcrazy

Yeah but it's back again

 

Rinse and repeat. It took a couple times for it to vanish for good.

  • Member since
    July 2014
  • From: Franklin Wi
Posted by Bakster on Wednesday, March 25, 2020 8:53 AM

Good tip, Rob. That banner was annoying me. Just applied your method. I will see if I need to wash it again with maybe a stain remover. Indifferent

  • Member since
    December 2002
  • From: Fort Knox
Posted by Rob Gronovius on Monday, March 30, 2020 10:33 AM

Bakster

Good tip, Rob. That banner was annoying me. Just applied your method. I will see if I need to wash it again with maybe a stain remover. Indifferent

I noticed that if I visit a subforum or topic I haven't visited before, it treats that as a new webpage and I have to repeat the steps. It just takes a few seconds to do it. I mean, less than 30 seconds, but I do find it annoying.

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