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Missing Digital Subscriptions...

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Moderator
  • Member since
    September, 2015
Posted by enash on Monday, January 14, 2019 12:53 PM

Daddyman

 Hi, Elizabeth

Does that include those of us that had ordered the digital copies of the Great War special and the first issue of Damaged? I had already emailed Becky and received my print copies but I'm still waiting on a response from Zinio.

Thanks

 

 

As far as I know, yes! Let me know if within the next few days they do not appear.

- Elizabeth Nash, Digital Editor of FSM

  • Member since
    November, 2004
  • From: Galloway,Ohio
Posted by Daddyman on Friday, January 11, 2019 7:13 PM

enash

Hey everyone, here's an update:

Turns out that this was a wide-spread issue. Zinio is correcting it. 

So look for an email within the next few days telling you that the missing issues have been delivered.

 

Hi, Elizabeth

Does that include those of us that had ordered the digital copies of the Great War special and the first issue of Damaged? I had already emailed Becky and received my print copies but I'm still waiting on a response from Zinio.

Thanks

Bill B 2.0

Moderator
  • Member since
    September, 2015
Posted by enash on Friday, January 11, 2019 3:44 PM

Hey everyone, here's an update:

Turns out that this was a wide-spread issue. Zinio is correcting it. 

So look for an email within the next few days telling you that the missing issues have been delivered.

- Elizabeth Nash, Digital Editor of FSM

  • Member since
    January, 2017
  • From: Great Southern Land
Posted by damouav on Friday, January 11, 2019 1:51 PM

Thanks Elizabeth,

I appreciate yours and the other responses regarding my missing digital editions of FSM.

I will provide Becky with my particulars and hopefully have this sorted.

Thanks again for taking the time to respond

Damian

In Progress
1/48 Hasegawa P51-D
1/48 Hobby Boss TBF-1C Avenger
Pending
1/48 Tamiya P47-D Bubbletop
1/48 Roden S.E.5a
1/48 Airfix Walrus
1/48 Hasegawa P38-L
Moderator
  • Member since
    September, 2015
Posted by enash on Friday, January 11, 2019 9:50 AM

Edwin

Damouav

Get in touch with Becky James (bjames@kalmbach.com). I had problems with the new digital subscription I took up, and she helped to sort it all out. 

 

 

This is absolutely correct! If you suspect that you are missing a digital issue then please email Bekcy and she will help you!

Be sure to tell her your name, account number, and what issue you're missing (making sure to point out that this is for FineScale Modeler).

- Elizabeth Nash, Digital Editor of FSM

  • Member since
    July, 2014
Posted by Bakster on Friday, January 11, 2019 9:14 AM

YES!  The same thing happened to me. I discovered the problem about a week back. If you need a contact name at Zino--let me know. I have one. PM me.  It appears the problem was at Zino.

 

  • Member since
    January, 2017
  • From: Great Southern Land
Posted by damouav on Friday, January 11, 2019 3:14 AM

Thanks Edwin,

I will drop her a line ans see what turns up.

Thanks again

Damian

 

In Progress
1/48 Hasegawa P51-D
1/48 Hobby Boss TBF-1C Avenger
Pending
1/48 Tamiya P47-D Bubbletop
1/48 Roden S.E.5a
1/48 Airfix Walrus
1/48 Hasegawa P38-L
  • Member since
    January, 2019
Posted by Edwin on Friday, January 11, 2019 3:11 AM

Damouav

Get in touch with Becky James (bjames@kalmbach.com). I had problems with the new digital subscription I took up, and she helped to sort it all out. 

  • Member since
    August, 2005
  • From: Sydney, Australia
Posted by Phil_H on Friday, January 11, 2019 2:52 AM

If you click on the "update Account" link at the top of the page, a message is displayed indicating that the Customer Service page is unavailable. This suggests that there is something amiss with the customer database (which is separate to, but linked to the forum members database). 

Oh well, another "hurry up and wait" scenario playing out.

  • Member since
    January, 2017
  • From: Great Southern Land
Posted by damouav on Friday, January 11, 2019 2:16 AM

Thanks Phil,

 I dont have issues loging in or receiving notifications, but you maybe onto something.

Im sure that at same stage somebody will fix the problem, or give me years of free copies...

Cheers

Damian

 

In Progress
1/48 Hasegawa P51-D
1/48 Hobby Boss TBF-1C Avenger
Pending
1/48 Tamiya P47-D Bubbletop
1/48 Roden S.E.5a
1/48 Airfix Walrus
1/48 Hasegawa P38-L
  • Member since
    August, 2005
  • From: Sydney, Australia
Posted by Phil_H on Friday, January 11, 2019 1:25 AM

I'm not a subscriber, but I suspect it may be related to the login/username issues that the site has been experiencing of late.

  • Member since
    January, 2017
  • From: Great Southern Land
Missing Digital Subscriptions...
Posted by damouav on Friday, January 11, 2019 1:20 AM

Has anybody else not received any of there digital subscritions from Zino, missing both January and February additions of FSM. Contacted Kalmach Media but no resolution.

Getting a little niffed, I miss getting some enjoyment out of this magizine.

In Progress
1/48 Hasegawa P51-D
1/48 Hobby Boss TBF-1C Avenger
Pending
1/48 Tamiya P47-D Bubbletop
1/48 Roden S.E.5a
1/48 Airfix Walrus
1/48 Hasegawa P38-L

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