At age 76 I'm not all that flexible these days, but for the past 55 years or so I did practically all of my routine light maintenance chores. Battery level, oil and filter, coolant, etc. Only oil changes were done at shop following major things, like head gasket change or such. Oil and filter changes are such an easy task, except for access, which without a hoist is getting progressively more restrictive with each new model.
Last year we bought a new Nissan Murano, close to $48K list. Nissan literature says to bring it to the dealer for the best service, trained tech's and genuine Nissan parts. Decided I would give them a try and give myself a break, by not crawling around on the floor in a space I wasn't designed for.
Manual says use 0-20 oil, upon looking at the bill I saw they used 5-30, and it's the cheapest oil that Mobil sells, called "Special," which appears to made for foreign markets and has much less detergent action. Insult to injury, they installed an aftermarket filter called "Performax." Their own specs from the internet confirm 50% less filtration of contaminants, anyone can by a case of 12 for $24.00, the dealer charges $9.00 for the Nissan filter, $8.00 for the cheapo one. By the way, nothing was mentioned about it being my option, they just did it. Plus, the level was about 3/4" high on the dipstick. I complained to the manager, he had them drain the oil and install a Nissan filter, off I went.
So, the dealer gouges the customer by using inferior parts and out of spec oil, for the sake of increasing their profit by a few bucks. Of greater concern though, if they will do that to something as basic as routine care, what will they do when more major work is done, like brake fluid, coolant, transmission, fuel injector cleaning and such??? And what means do I have to be sure the maintenance actually gets done correctly, or will they just charge for it and not do it.
I have to wonder what Nissan would say if they knew of their practices, but do I want to infuriate the only Nissan dealer in my city, and then have to go there for a warranty issue?
Guess I'll just go back to changing oil and filter myself, or use an independent shop I have trusted for many years. An Advil and a belt of Johnnie Walker Black should ease the aches after I'm done.
So as all of you related, it's easy to find bad maintenance, either do it yourself, or be really nice and tip the tech that does the job well. He or she is totally worth it.