SEARCH FINESCALE.COM

Enter keywords or a search phrase below:

Some customer service FYI's

404 views
5 replies
1 rating 2 rating 3 rating 4 rating 5 rating
  • Member since
    April 2016
Some customer service FYI's
Posted by GlennH on Monday, January 13, 2020 5:20 PM

I figure the best way to thank a place for excellent customer service is to tell others. In my biz as in most there is some adage I may have the figures wrong on. It's along the lines of bad service people will till a hundred. Great service people will tell a few.

First: Hobby Linc. Part totally missing from sprue. It probably fell off during packaging. I emailed the part number. They sent the next day but wrong part. A few days later the right part was in my mailbox.

Second: Scalehobbyist. Decal cover sheet was like glued to decals. (AFV club) Emailed. Guy emails back that same day. Thinks maybe high humidity. Couple weeks later new decal sheet arrived today.

Both models were AFV club and while they have a missing parts form you can send in there is no address i can find. The one I do find seems to be two paragraphs long and I'd be clueless as to postage anyway. So that's it. I mailed the bad decals back so they could see with a note that I'd post up their good service.

A number Army Viet Nam scans from hundreds yet to be done:

https://www.flickr.com/photos/southwestdreams/albums/72157621855914355

Have had the great fortune to be on every side of the howitzers.

  • Member since
    March 2003
  • From: Towson MD
Posted by gregbale on Monday, January 13, 2020 6:14 PM

GlennH
Second: Scalehobbyist.

I'll add on props for Scalehobbyist.

After happily using them for a decade or more, several months ago I had a first-time glitch: several items missing from my order. I emailed...and literally had a response in five minutes, with a shipping confirmation in less than half an hour after that. The items arrived two days later.

That's my idea of great customer service!

Greg

 George Lewis:

"Every time you correct me on my grammar I love you a little fewer."
  • Member since
    April 2016
Posted by GlennH on Monday, January 13, 2020 6:26 PM

Yes I was shocked. I think I emailed on a Saturday, maybe even a Sunday afternoon and had an initial reply that night! I'm thinking it may be a small operation kinda like mine where the owner never really takes off in that he checks in from time to time even off hours.

A number Army Viet Nam scans from hundreds yet to be done:

https://www.flickr.com/photos/southwestdreams/albums/72157621855914355

Have had the great fortune to be on every side of the howitzers.

  • Member since
    April 2003
  • From: USA
Posted by keavdog on Monday, January 13, 2020 6:59 PM

Good to know.  Thanks for posting.

Thanks,

John

Ain't no reason to hang my head, I could wake up in the mornin' dead 

  • Member since
    August 2014
  • From: Willamette Valley, Oregon
Posted by goldhammer on Monday, January 13, 2020 7:05 PM

Kind of like the adage I was told by the first bodyshop owner I worked for....

Do 20 good jobs and you might get one referral....do 1 bad job and you sent 20 to another shop.

 

Nice to hear about those. Will keep in mind, have used both.

  • Member since
    April 2016
Posted by GlennH on Monday, January 13, 2020 8:06 PM

oh I finally got an answer from AFV Club FB page a month later as to the contact point.

 

Dear sir:
Please contact our distributor in USA
 

Apex Global Inc.-DBA Merit International Ltd.
TEL:626 912 2212 FAX:626 912 2202
http://merit-intl.com/meritnew/

A number Army Viet Nam scans from hundreds yet to be done:

https://www.flickr.com/photos/southwestdreams/albums/72157621855914355

Have had the great fortune to be on every side of the howitzers.

JOIN OUR COMMUNITY!

Our community is FREE to join. To participate you must either login or register for an account.

SEARCH FORUMS

FREE NEWSLETTER
By signing up you may also receive reader surveys and occasional special offers. We do not sell, rent or trade our email lists. View our Privacy Policy.