Kudos to Tamiya

Wow!  While I am relatively new to the hobby, I am becoming increasingly impressed with Tamiya.  Both, as a brand and as a service.  The later being something that seems to be forgot these days.  Kudos to this good company for their service...  Raymond

That's great to hear. Tamiya has been very good helping out customers for as long as I can remember. Trumpeter and Academy should take notes on improving their customer service.

That's another good piece of customer service. I can see what you mean about that part. Well done Tamiya.

I wish Trumpeter was more like Tamiya.  I sent Trumpeter's US distributor (Stevens International) an email about possibly replacing a broken part about a week ago.  Still haven't heard from them.  Maybe they are out for the holidays?  Anyways, I'll try again after the first of the year.  Has anyone one got a part replaced from Trumpeter?

I haven't had to contact Tamiya's customer service, but I love their kits.

Craig

flyerduke

 Has anyone one got a part replaced from Trumpeter?

Craig

Yes- thanks indeed for the good word about Tamiya customer service

Dave

I was just hoping for a Trumpeter customer service feel good story.  Doesn't seem likely.

plasticjunkie

flyerduke

 Has anyone one got a part replaced from Trumpeter?

Craig

 

 

I guess you missed my post. Yes I have tried to have Trumpeter replace a damaged part. After 6 months I gave up and bought a replacement canopy from Squadron. It's been two years since I contacted both Trumpeter and Academy about damaged parts and they never got back to me. Their suppliers kept giving me the same BS of it's in the mail. I hate to sound negative and hope you have better luck than me.

Airfix had some great customer service even though there was the extra turnaround time considering the ocean apart. They paid for VAT and never batted an eyelash - if you needed it it was yours. Kudos to the Brits.