Revell/Monogram---KUDOS

Thanks for sharing gold, its always nice to hear about good service like this. I have had a similar result with a couple of companies when it was my own fault.

Yep, both Revell USA and ROG are great!

Kudos to Revellogram indeed!

I bought a Revell kit from ebay which didn't contain the decal sheet. As it was a charity buy I didn't bother with a refund but on the off chance contacted Revell and explained that it was a second hand kit. I got an email today to say the decal sheet has been despatched, no questions asked. Great customer service.

I have had similar great service from them for kits I bought at out IPMS distressed kit auctions. Or on parts I have lost from my own doh's. Only Tamiya gives the same level of service in my experience.

My experience was exactly the same, great customer service.

Toshi

Well;

    My experience has been about the same . BUT back in 1998 I bought an AMT 56 Ford Crown Victoria .The steering wheel had been short shotted . Worst experience with customer service I ever had . Revell and Revell of Germany and the rest awesome results .

    Even EDUARD with P.E. which was definitely my fault .Told the problem , asked the price and the call was finished  .A week later new PE . The Whole Set ! On the invoice , No Charge !

I wish I could say the same but my last customer service experience with Revell was terrible. Took the guy two weeks to respond to each and every email I sent, with six weeks total time to get what I needed finally mailed to me. Who does that? This isn't 1964. Most email etiquette I've read (and I'm a writer--I've read a lot) requires a reply within 24 hours. Especially if you are a business and a customer has taken the time to communicate with you. The majority of the kits in my stash are Revell. I'm a loyal customer because they make decent stuff that doesn't break the bank. But sheesh. Show respect for that and take contemporary communication methods seriously. 

Sorry. Done ranting.

I have always enjoyed and appreciated excellent customer service from Revell/Monogram. In my experience it's as good as it gets. Kudos indeed!