Here's a strange one: I ordered a plane model and set of paint masks. What I got was the plane model and a huge Russian tank model! The tank model was not invoiced. I could have kept it and no one would know the difference, but I don't operate like that. I called and talked to Jeff, the cust service manager, and he arranged for me to send the tank back, and he sent me my paint masks.
I've talked to Jeff on another matter, and he is a first class, on the ball guy! Excellent company!