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                        Great service from Trumpeter/Hobby Boss

                        2735 views
                        3 replies
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                        keavdog
                        • Member since
                          April 2003
                        • From: USA
                        Great service from Trumpeter/Hobby Boss
                        Posted by keavdog on Sunday, September 22, 2019 5:25 PM

                        I had a mold defect on the left fuselage of my new 1/72 Hobby Boss Jayhawk.  Snapped a pic, sent it off to Trumpeter service : joanna@trumpeter-china.com

                        Couple weeks later I received a full replacement sprue:

                        No charge, no shipping costs.  Wonderful service - I'm a customer for life!

                        EDIT: went to put the part away and realized the kit was Hobby Boss.  I guess Trumpeter works with/owns Hobby Boss?

                         

                        Thanks,

                        John

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                        ikar01
                        • Member since
                          October 2004
                        • From: Orlando, Florida
                        Posted by ikar01 on Wednesday, September 25, 2019 12:12 AM

                        That might be a first, considering all the talk I've heard in the past about how Trumpeter never would respond to customer requests for repalcement parts  or almost anything else.

                        congrats.

                        Report Abuse
                        Greg
                        • Member since
                          May 2013
                        • From: Indiana, USA
                        Posted by Greg on Wednesday, September 25, 2019 8:35 AM

                        I always enjoy positive customer support stories.

                        Glad it worked out for you, John. Wow, that is quite a molding boo-boo. Surprise

                        Report Abuse
                        Magboy
                        • Member since
                          October 2019
                        Posted by Magboy on Friday, October 4, 2019 11:21 PM

                        I'm trying to get a replacement canopy for a trumpeter a10 two seater canopy  do you have a contact Ural or email to Trumpeter. I tried once contacting them with no response. Thanks

                        Greg

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