- Member since
March 2009
- From: Yorkville, IL
|
Customer service
Posted by wolfhammer1
on Thursday, January 7, 2021 9:48 PM
I can't believe I have to do this, but take as a warning based on my bad experience to never, ever, under any circumstances, use Internet Hobbies. Before Christmas last year, I ordered an Italeri 1/72 scale B-58. I sent my money in and was promised delivery before Christmas. No where on the web site was any indication that this was a pre-order for an un-released kit. When I wrote to check on it, I was told that the model had not been re-released from Italeri but they were expecting it next month, which I took to mean January, 2020. I have sent periodic emails, and always get back an excuse that the model hasn't actually been released but they expect it soon. The web site eventually got updated with the fact that the model had not been released yet. Now it has been, according to Italeri's site, and Internet Hobbies has it showing available on their site as well. You would think that this would mean that I would have tracking information on the the way with a shiny new kit arriving in my mail box any day. No such luck. In fact, when I sent an email demanding either tracking information or a refund, I was told that since the order was from 2019 all they could offer was a store credit. REALLY?!?!?!?!? I will be taking this to the Better Business Bureau reporting Internet Hobbies for this miserable experience and seek their advice on reporting this to a States Attorney as possible fraud or at least misleading advertising. I have no idea how they stay in business with miseable customer service like this.
Sorry for the rant.
John
|