Hasegawa Customer Service (?)

stikpusher

Member since
July 2004
From: Sonora Desert

Hasegawa Customer Service (?)

Posted by stikpusher on Sunday, July 19, 2009 6:02 PM

I went to start a kit of theirs today and found I had a part missing. The kit was purchased a online a long time ago. I cant seem to find any way on Hasegawa online to request a replacement part. Does anybody know a way to contact them to get a replacement? The kit is their 1/32 F-5E.

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

- Plankton

LSM

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Bgrigg

Member since
May 2005
From: Left forever

Posted by Bgrigg on Sunday, July 19, 2009 7:20 PM

Hasegawa is imported into the US by Dragon Models:

Dragon Models USA, Inc.
1315 John Reed Court
City of Industry, CA 91745

Call: (626) 968-0322
FAX: (626) 968-0234
sales@dragonmodelsusa.com

Good luck!!

So long folks!

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Daywalker

Member since
September 2003
From: South Central Wisconsin

Posted by Daywalker on Monday, July 20, 2009 6:02 PM

I have had pretty good luck getting replacement parts from them. It takes a little while to get them from Japan, but they have come through two out of three times and the prices for the parts was not bad at all. Thumbs Up [tup]

Frank

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VN750

Member since
June 2014

Posted by VN750 on Monday, October 27, 2014 10:40 PM

http://www.hasegawausa.com/techsupport.html

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plasticjunkie

Member since
November 2008
From: Central Florida

Posted by plasticjunkie on Wednesday, October 29, 2014 7:00 AM

Stik

As of 2010 Hasegawa dropped Dragon as a distributor and switched to Hobbico. I got a bunch of parts for a couple of kits and they just charged me for the shipping because it was several trees. I think I contacted them here:

www.hobbico.com/contact.html

Too many models to build, not enough time in a lifetime!!

Reply

Phil_H

Member since
August 2005
From: Sydney, Australia

Posted by Phil_H on Wednesday, October 29, 2014 9:43 AM

plasticjunkie
Stik
As of 2010 Hasegawa dropped Dragon as a distributor and switched to Hobbico. I got a bunch of parts for a couple of kits and they just charged me for the shipping because it was several trees. I think I contacted them here:

www.hobbico.com/contact.html

LOL... The previous poster did a drive-by on a 5 year old thread. I think Stik would have sorted it out by now. Dragon would have been appropriate at the time.

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plasticjunkie

Member since
November 2008
From: Central Florida

Posted by plasticjunkie on Wednesday, October 29, 2014 9:48 AM

Great catch Phil! Another long dead resurrected thread! I'm going to make it a habit to look at the starting post from now on.

Too many models to build, not enough time in a lifetime!!

Reply

Phil_H

Member since
August 2005
From: Sydney, Australia

Posted by Phil_H on Wednesday, October 29, 2014 9:50 AM

Still, it may help someone looking for contact info now. Wink

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VN750

Member since
June 2014

Posted by VN750 on Wednesday, October 29, 2014 2:16 PM

Dead or not, worked for me. Sent email on Oct 28 using www.hasegawausa.com/techsupport.html. Answered in 24, problem resolved today. Thanks

Reply

plasticjunkie

Member since
November 2008
From: Central Florida

Posted by plasticjunkie on Wednesday, October 29, 2014 3:10 PM

VN750

Dead or not, worked for me. Sent email on Oct 28 using www.hasegawausa.com/techsupport.html. Answered in 24, problem resolved today. Thanks

Good to hear. It's still Hobbico as you have to link to their email address.

Too many models to build, not enough time in a lifetime!!

Reply

stikpusher

Member since
July 2004
From: Sonora Desert

Posted by stikpusher on Wednesday, October 29, 2014 5:58 PM

Thanks for the late replies guys. I went thru Marco Polo after getting this info way back when, and about 9 months or so later, I got the part that I needed. I forgot that I had even posted this back then until it rose from the grave... Well with Halloween so close, I guess that is appropriate ;)

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

- Plankton

LSM

Reply

PrettyLights7

Member since
June 2023

Posted by PrettyLights7 on Wednesday, June 28, 2023 6:24 PM

Does anyone know what the current customer support email is? I tried both links mentioned in this thread but they are both dead......

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