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Trumpeter replacement parts service, excellent!

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8 replies
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  • Member since
    December, 2006
  • From: N. Georgia
Trumpeter replacement parts service, excellent!
Posted by Jester75 on Monday, October 17, 2016 6:27 PM

I am unsure if anyone here has used their new service yet but I do recall seeing many folks here ask if they have a replacment parts service in the past. I ordered 4 sprues for their Admiral Graf Spee kit which I do not even own. I wanted the boats and the torpedo launchers to upgrade my Academy kit with. Got all four sprues for $25 dollars shipped. Ordered them on October 1st and they arrived today from China. Just wanted to give some kudos where it is deserved and spread the word for those who are not aware of the service. 

Trumpeter Parts Service

I just entered the kit number and it displayed all the related sprues.

Eric

 

  • Member since
    April, 2018
Posted by enojado on Monday, April 16, 2018 8:58 AM

All I get upon entering my item number is an error screen that says “can’t connect to DB”

  • Member since
    August, 2017
Posted by laskdjn on Tuesday, September 04, 2018 2:21 PM

enojado

All I get upon entering my item number is an error screen that says “can’t connect to DB”

 

 

Sorry to resurrect a dead thread, but I found it google searching for Trumpeter replacement parts.  But I just tried this and got the same result as above.  I saw on their facebook page that you had to email joanna@trumpeter-china.com.  Anyone tried this with any success?

 

Update:  Yesterday, I sent Joanna an email about some sprues, so far nothing.

  • Member since
    August, 2017
Posted by laskdjn on Thursday, September 06, 2018 11:52 AM

Update:  Still nothing from Joanna from Trumpeter.  I'm guessing their emails are black holes to which emails are sent and nothing is ever heard from them again.

  • Member since
    January, 2009
  • From: hamburg michigan
Posted by fermis on Thursday, September 06, 2018 4:54 PM

I have attempted to get replacement parts on several occassions. Went through the whole ordering process and everything. So, I have a few unfinished Trumpy kits, and I will NOT be adding any new ones to the stash. Crappy service, and I am yet to be impressed by any of their kits. They can KMA!

  • Member since
    August, 2017
Posted by laskdjn on Thursday, September 06, 2018 5:01 PM

Tried emailing Stevens International, too.  They're almost as bad

  • Member since
    November, 2008
  • From: Central Florida
Posted by plasticjunkie on Thursday, September 06, 2018 6:10 PM

Good luck with that. I tried to get a replacement canopy for a damaged one 4 years ago and still waiting lol. Thank god for Squadron’s vac form canopies. 

 GIFMaker.org_jy_Ayj_O

 

 

Too many models to build, not enough time in a lifetime!!

  • Member since
    August, 2017
Posted by laskdjn on Friday, September 07, 2018 10:12 AM

plasticjunkie

Good luck with that. I tried to get a replacement canopy for a damaged one 4 years ago and still waiting lol. Thank god for Squadron’s vac form canopies. 

 

Yeah, it's looking like either I just use the 3 main gunhouses for my USS North Carolina or buy the 40 dollar ones from Model Monkey.  I bet if someone started a business just selling spare parts to model kits, they'd make a killing...

  • Member since
    January, 2014
Posted by Silver on Wednesday, September 12, 2018 11:24 AM

eBay has Trumpeter parts trees.

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