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FSM Customer Service

3 replies
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  • Member since
    November, 2003
  • From: Westerville, OH USA
FSM Customer Service
Posted by rkbush on Friday, October 27, 2017 4:26 PM

FSM has outsourced their customer service to a company out of Florida. I tried to talk to them about renewing, and buying the new CD of the most recent 10 years and the Florida people had no idea what I was talking about. I was able to find the number for corporate because the Florida people just gave me a second # for their offices instead of the corporate # I asked for. I'm supposed to get a call from corporate on Monday, and I'm sure that they'll be able to handle my concerns, but be aware when you call their customer service you are not talking to FSM, but a 3d party representative.

  • Member since
    September, 2012
Posted by GMorrison on Friday, October 27, 2017 4:28 PM

Hey, could have been Delhi. I'm sure they all mean well.

  • Member since
    January, 2015
Posted by Radial9 on Monday, November 13, 2017 4:56 AM

IMHO any company that "outsources" customer service speaks volumes about how they view the issue. Given my past  experiences when I have attempted to get issues resolved most any change has a high  probability of marked improvement.


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