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How to obtain damaged parts from Heller

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  • Member since
    June, 2011
How to obtain damaged parts from Heller
Posted by Mark Carroll on Sunday, April 01, 2018 6:13 AM

I've tried 3 times to email Heller on their website over a period of three months with no response. I have 2 complete damaged spruce sheets from my Victory ship because of flood. Anyone know how to get a hold of them or am I dreaming thinking I can get replacement parts? I've contacted Revell on several occasions and have always gotten replacement parts from them for free.So I don't get it.

  • Member since
    February, 2003
  • From: East Bethel, MN
Posted by midnightprowler on Sunday, April 01, 2018 6:46 AM

If they are anything like Airfix good luck. They state right on their website that they don't do replacement parts.

Hi, I am Lee, I am a plastiholic.

Co. A, 682 Engineers, Ltchfield, MN, 1980-1986

1 Thessalonians 4:13-18 1 Corinthians 15:51-54

Ask me about Speedway Decals

  • Member since
    June, 2011
Posted by Mark Carroll on Sunday, April 01, 2018 8:18 PM

Thanks for your response.

  • Member since
    July, 2013
Posted by steve5 on Sunday, April 01, 2018 8:34 PM

I have found with heller you have to pester the hell out of them , they will replace part's .

  • Member since
    September, 2012
Posted by GMorrison on Sunday, April 01, 2018 10:14 PM

What do you need? I’ve got a pile of stuff.

  • Member since
    June, 2014
  • From: New Braunfels , Texas
Posted by Tanker - Builder on Monday, April 02, 2018 9:16 AM

Hi . I find this kind of confusing .You are having problems with Heller's Customer service ? Just not so long ago I wrote them a nice letter outlining a problem I had with one of their kits . I told them I had bought it at a Flea market and the decals were ruined . How much would a new set cost if available ?

 Surprise , three weeks later they not only sent me a new kit BUT also the extra decals I needed for the first kit . This tells me that the customer service is sketchy at best and maybe in your case not inurred to sending parts damaged by Mother Nature (Kinda like some insurance companies I know ).

  I would suggest trying again and making an offer of some remuneration if the parts are available . Maybe then you'll get a response . It's a long-shot , But ?

  • Member since
    December, 2002
  • From: Fort Knox
Posted by Rob Gronovius on Monday, April 02, 2018 9:46 AM

I know times have changed, but when I bought an F-84 Thunderjet with a short shot canopy, I filled out the "flash service" coupon on the instruction sheet, mailed it in and got a new one in about a month.

  • Member since
    September, 2012
Posted by GMorrison on Monday, April 02, 2018 10:22 AM

I dont think it’s a reasonable expectation that they would replace the parts. It’s not their fault, the kit hasn’t been produced in years, they don’t sell many of this one, and they are an overseas company.

ive got extra parts of the blocks, yards and masts. Mine went through Katrina, but came out ok.

  • Member since
    May, 2017
  • From: ohio I want to leave
Posted by armor 2.0 on Monday, April 02, 2018 12:27 PM

Getting parts from any model company it' all in how you word what you want forget flood try something else.

  • Member since
    June, 2011
Posted by Mark Carroll on Monday, April 02, 2018 5:52 PM

[quote user="GMorrison"]

What do you need? I’ve got a pile of stuff.

 2 complete sprue sheets were ruined in the cleanup of flood. There are 4 sprue sheets with the #15 on them in this kit and I need 2 complete #15 sheets.They have blocks,deadeyes etc on them plus the flag sheet was ruined.I told Heller that I would pay what ever costs were incurred and would do the same with you.Thanks for your response!
  • Member since
    September, 2012
Posted by GMorrison on Monday, April 02, 2018 11:56 PM

Send me a PM with your address and I’ll send them to you.

cant help with the flags though.

Bill

  • Member since
    June, 2011
Posted by Mark Carroll on Tuesday, April 03, 2018 4:48 AM

I'm sorry Bill,didn't see the typo ,these spruce sheets are black and they have the #5 on them not #15.what do you need from me- sorry what's pm?Thanks Mark

  • Member since
    July, 2013
Posted by steve5 on Tuesday, April 03, 2018 4:57 AM

he's asking you to private message him , click onto his avatar , to the right of it you will see a private message button , click onto it , then only bill will see any information .

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