Getting replacement parts from Trumpeter models.

i'm sure you tried the trumpeter website. a lot of chinese pln ships not seen in the us. anyway i couldn't find contact information on the page. has stevens international been any help?

MMD / Squadron is also a US importer of Trumpeter now.  Try giving them a call and see if they can help.

Edit:  Sorry, just noticed your in Germany, try calling their German / EU importer.

I had a problem several years ago with the booms on a 1/32 P-38 broken.  I contacted the US distributor Stevens International.  After bugging them several times I got 1/2 of the booms.  I never did get a replacement for the other half.  I finally gave up.

Chinese companies are not known for their customer service.

Bill

Try:     Stevens International

         P.O. Box 126

         Magnolia    NJ   08049

         Attn: Consumer Department

email:   lauracarney@stevenshobby.com

I asked for and received replacement parts for a Trumpter ship kit very quickly and for only the cost of shipping.

Hope this information helps,

Mike

Thanks to all of you for your replys and helpful advise.

It really is a shame that a new player like Trumpeter can't get their act together when it comes to customer service.

I can't see how it will win them any friends in the long term.

Beau.