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Getting replacement parts from Trumpeter models.

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  • Member since
    June, 2003
  • From: Germany
Getting replacement parts from Trumpeter models.
Posted by Beau Mansfield on Sunday, April 17, 2011 2:52 PM

Have any of you guys had problems with getting replacement parts from Trumpeter models.

 

I have been chasing them for a replacement part now for at least five months and as far I am concern their customer service support is terrible, even to the point that they ignor repeated requests from my local hobby store.

 

I would be interested to hear what experiances any of you may have had to date with Trumpeter models.

 

Kind regards,

 

 

Beau.

 

  • Member since
    April, 2006
  • From: denver, colorado
Posted by waynec on Sunday, April 17, 2011 3:46 PM

i'm sure you tried the trumpeter website. a lot of chinese pln ships not seen in the us. anyway i couldn't find contact information on the page. has stevens international been any help?

"You can avoid reality but you can't avoid the consequences of avoiding reality."

  • Member since
    November, 2004
  • From: Cat Central, NC
Posted by Bronto on Sunday, April 17, 2011 6:05 PM

MMD / Squadron is also a US importer of Trumpeter now.  Try giving them a call and see if they can help.

 

Edit:  Sorry, just noticed your in Germany, try calling their German / EU importer.

  • Member since
    November, 2005
Posted by wdolson2 on Sunday, April 17, 2011 9:10 PM

I had a problem several years ago with the booms on a 1/32 P-38 broken.  I contacted the US distributor Stevens International.  After bugging them several times I got 1/2 of the booms.  I never did get a replacement for the other half.  I finally gave up.

Chinese companies are not known for their customer service.

Bill

  • Member since
    October, 2010
Posted by m_pfaltz on Monday, April 18, 2011 12:45 PM

Try:     Stevens International

         P.O. Box 126

         Magnolia    NJ   08049

         Attn: Consumer Department

email:   lauracarney@stevenshobby.com

I asked for and received replacement parts for a Trumpter ship kit very quickly and for only the cost of shipping.

Hope this information helps,

Mike

 

 

  • Member since
    June, 2003
  • From: Germany
Posted by Beau Mansfield on Wednesday, April 20, 2011 11:57 AM

Thanks to all of you for your replys and helpful advise.

It really is a shame that a new player like Trumpeter can't get their act together when it comes to customer service.

I can't see how it will win them any friends in the long term.

Beau.

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