Have any of you guys had problems with getting replacement parts from Trumpeter models.
I have been chasing them for a replacement part now for at least five months and as far I am concern their customer service support is terrible, even to the point that they ignor repeated requests from my local hobby store.
I would be interested to hear what experiances any of you may have had to date with Trumpeter models.
i'm sure you tried the trumpeter website. a lot of chinese pln ships not seen in the us. anyway i couldn't find contact information on the page. has stevens international been any help?
If we couldn't laugh we would all go insane in the queue BM-21, URAL-4320, M-1117, DANA, SS-25, UNIMOG THW
MMD / Squadron is also a US importer of Trumpeter now. Try giving them a call and see if they can help.
Edit: Sorry, just noticed your in Germany, try calling their German / EU importer.
I had a problem several years ago with the booms on a 1/32 P-38 broken. I contacted the US distributor Stevens International. After bugging them several times I got 1/2 of the booms. I never did get a replacement for the other half. I finally gave up.
Chinese companies are not known for their customer service.
Try: Stevens International
P.O. Box 126
Magnolia NJ 08049
Attn: Consumer Department
I asked for and received replacement parts for a Trumpter ship kit very quickly and for only the cost of shipping.
Hope this information helps,
Thanks to all of you for your replys and helpful advise.
It really is a shame that a new player like Trumpeter can't get their act together when it comes to customer service.
I can't see how it will win them any friends in the long term.