Getting replacement parts from Trumpeter models.

Thanks to all of you for your replys and helpful advise.

It really is a shame that a new player like Trumpeter can't get their act together when it comes to customer service.

I can't see how it will win them any friends in the long term.

Beau.

Try:     Stevens International

         P.O. Box 126

         Magnolia    NJ   08049

         Attn: Consumer Department

email:   lauracarney@stevenshobby.com

I asked for and received replacement parts for a Trumpter ship kit very quickly and for only the cost of shipping.

Hope this information helps,

Mike

I had a problem several years ago with the booms on a 1/32 P-38 broken.  I contacted the US distributor Stevens International.  After bugging them several times I got 1/2 of the booms.  I never did get a replacement for the other half.  I finally gave up.

Chinese companies are not known for their customer service.

Bill

MMD / Squadron is also a US importer of Trumpeter now.  Try giving them a call and see if they can help.

Edit:  Sorry, just noticed your in Germany, try calling their German / EU importer.

i'm sure you tried the trumpeter website. a lot of chinese pln ships not seen in the us. anyway i couldn't find contact information on the page. has stevens international been any help?