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Members MIA - Forum Log-In problems

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  • Member since
    December, 2002
  • From: Valrico, FL
Members MIA - Forum Log-In problems
Posted by HeavyArty on Sunday, January 06, 2019 7:03 PM

Rob Gronovious wanted me to pass this along...

"I have not been able to log onto FSM in a number of days on either my laptop or my phone. 

I'm not even able to create a new account using a different email address nor can I even use the "change password" option to see if that will help. 

I did try the "contact us" link, but have not received a response in a number of days, perhaps due to the weekend, but it's still been a while. 

Thanks, 

Rob"

Hopefully FSM can fix his issues soon.

Gino P. Quintiliani - Field Artillery - The KING of BATTLE!!!

Check out my Gallery: http://smg.photobuck...v231/HeavyArty/?

"People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf." -- George Orwell

  • Member since
    November, 2005
  • From: Formerly Bryan, now Arlington, Texas
Posted by CapnMac82 on Sunday, January 06, 2019 9:00 PM

I would up sending an email to the IT person in the "Login Problems" thread

Mind, I had also already cleared all the cookies off my machine, and updated browsers.

I never got an email response from enash@finescale.com

But, I was able to log in using all of my normal username & p/w

 

Hopefully we can get him back on line.I

  • Member since
    November, 2009
  • From: SW Virginia
Posted by Gamera on Monday, January 07, 2019 11:41 AM

Hopefully things will clear up soon. 

I couldn't get on for a couple days back then even following all of Ms. Nash's advice. Then the IT guys must have changed something since I got back on without any issues. 

"I dream in fire but work in clay." -Arthur Machen

 

  • Member since
    September, 2012
Posted by GMorrison on Monday, January 07, 2019 11:49 AM

Yes, I got a very similar message from Carlos (stikpusher).

After clearing all sorts of stuff off of my computer, in the process losing a fair number of useful saved passwords; with no effect: one morning it was all ok.

I am sure it's all at their end.

Dissappointing to see the problems aren't entirely going away.

  • Member since
    November, 2009
  • From: SW Virginia
Posted by Gamera on Monday, January 07, 2019 12:13 PM

GMorrison

Yes, I got a very similar message from Carlos (stikpusher).

After clearing all sorts of stuff off of my computer, in the process losing a fair number of useful saved passwords; with no effect: one morning it was all ok.

I am sure it's all at their end.

Dissappointing to see the problems aren't entirely going away.

 

It has to be something like that. I tried three different browsers (Pale Moon, Firefox, and Chrome) and couldn't get on with any of them. After I was able to get back on the forum again all three work fine now. 

"I dream in fire but work in clay." -Arthur Machen

 

  • Member since
    December, 2012
Posted by Ixion on Monday, January 07, 2019 3:23 PM

The problem is all on their end. I was unable to login for two weeks, despite various attempts on my part. Once I saw the message about the login problem and responded to the FSM request: mailto:enash@finescale.com , they fixed the problem within a couple of days, for myself at least...Hmm

  • Member since
    March, 2003
  • From: Western North Carolina
Posted by Tojo72 on Monday, January 07, 2019 3:35 PM

These technical problems are going to kill the forums.Please do something about it before more folks run for the hills !!! Bang Head

  • Member since
    December, 2002
  • From: Fort Knox
Posted by Rob Gronovius on Tuesday, January 08, 2019 12:43 AM

I was contacted by Aaron Skinner via Facebook messaging. One suggestion he gave me actually worked.

He told me someone was able to access their account information from the home page, then change their username and password on that page.

I did go to the account page, the one with the account number and billing info, change my user name to what my user name is there and then log into the forums with that new password I changed at the same time.

What a royal pita.

  • Member since
    April, 2003
  • From: USA
Posted by keavdog on Tuesday, January 08, 2019 12:48 AM

I've been involved in software engineering for my entire adult life.  None of this makes sense.  I can only assume FSM outsourced the development of the site and they lack the skills to provide adequate operational support.  

Thanks,

John

  • Member since
    December, 2002
  • From: Valrico, FL
Posted by HeavyArty on Tuesday, January 08, 2019 6:58 AM

Just got a message from Bob "Sprueone" Protoreplifab who is also now locked-out.

Glad Rob got back on-line.  Hopefully the others can soon too.

Gino P. Quintiliani - Field Artillery - The KING of BATTLE!!!

Check out my Gallery: http://smg.photobuck...v231/HeavyArty/?

"People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf." -- George Orwell

  • Member since
    July, 2014
  • From: Boise ID area
Posted by modelcrazy on Tuesday, January 08, 2019 8:25 AM

Actually ,funny enough, I'm finally able to log on with my phone now. I haven't been able to for a month or so.

  • Member since
    November, 2009
  • From: SW Virginia
Posted by Gamera on Tuesday, January 08, 2019 6:30 PM

Yeah, good to see you back online. If I'd been locked out for that long I think I'd have said to blazes with the site... Sad

"I dream in fire but work in clay." -Arthur Machen

 

  • Member since
    May, 2013
  • From: Indiana, USA
Posted by Greg on Tuesday, January 08, 2019 8:40 PM

Tojo72
These technical problems are going to kill the forums.Please do something about it before more folks run for the hills !!! Bang Head

Ditto

I couldn't agree more, and I am worried. It's too quiet here as it is.

-Greg

  • Member since
    January, 2013
Posted by BlackSheepTwoOneFour on Tuesday, January 08, 2019 11:49 PM

Tojo72

These technical problems are going to kill the forums.Please do something about it before more folks run for the hills !!! Bang Head

 

They will if FSM’s incompetent IT staff can’t solve these ongoing issues. All these excuses from clearing your cookies cache, going incognito using another browser and now changing your password? Solving the problem with these band aid suggestions is not going to cut it. Do something right for a change. If FSM IT guys can’t solve it, find somebody who can! 

  • Member since
    July, 2004
  • From: Sunny So. Cal... The OC
Posted by stikpusher on Wednesday, January 09, 2019 9:56 AM

Success! I was able to reset my password this morning. Of course the whole reason for needing to do so still has me wondering why...

 

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

       - Plankton

LSM

 

  • Member since
    March, 2015
Posted by JohnnyK on Wednesday, January 09, 2019 11:28 AM

I just went to the Scale Auto forum. They have been having the same login problems. I think that the login problems have affected all of the Kalmbach forums.

  • Member since
    December, 2002
  • From: Fort Knox
Posted by Rob Gronovius on Wednesday, January 09, 2019 12:19 PM

Greg

 

 
Tojo72
These technical problems are going to kill the forums.Please do something about it before more folks run for the hills !!! Bang Head

 

Ditto

I couldn't agree more, and I am worried. It's too quiet here as it is.

 

I agree, I've been here since 2002 and was ready to give up. My next step was to try to create a new account on my son's brand new laptop he got for Christmas, no chance for bad cookies or deleting browser history on that computer. Fortunately, the account password change worked.

  • Member since
    December, 2011
  • From: Western Colorado
Posted by RickC5 on Friday, January 11, 2019 10:52 AM
Agree, but I'm already "in the hills" as my replies keep disappearing into the ether. why bother?

Primarily late WWII Western Europe modeling.

  • Member since
    December, 2002
  • From: Fort Knox
Posted by Rob Gronovius on Friday, January 11, 2019 11:48 AM

RickC5
Agree, but I'm already "in the hills" as my replies keep disappearing into the ether. why bother?
 

That has been a common occurance for me as well. The chance of what I have just typed disappearing increases significantly when it is a more involved response involving several paragraphs and lots of answers. Ones like this one will post right away.

If I type a long response, I've gotten into the habit of copying the text before I try posting it so I can just paste and re-reply if it vanishes.

A few of the forums I've used are now Tap Talk forums. I think I like that forum set up.

EDIT: LOL this response hiccupped as well.

  • Member since
    December, 2012
Posted by Ixion on Friday, January 11, 2019 12:08 PM

Rob, thanks for clearing up the mystery of the disappearing text. I thought I was doing something to cause it. I've been having all sorts of "Ghost in the Machine" problems. Not having experienced this type of bug before, I wasn't sure what was happening. Confused

  • Member since
    July, 2004
  • From: Sunny So. Cal... The OC
Posted by stikpusher on Friday, January 11, 2019 12:13 PM

Angry

 

I get that every so often as well. Usually on longer responses that I have spent way too much time preparing. Or when I go searching for an image to help illustrate my point. I’ll return to a blank page. So then I curse and just skip the answer altogether since I don’t want the same thing to happen again... I always though that it was my devices, but if it’s happening to others here as well.

 

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

       - Plankton

LSM

 

  • Member since
    December, 2002
  • From: Fort Knox
Posted by Rob Gronovius on Friday, January 11, 2019 12:20 PM

Yeah, if my response mysteriously vanishes before I get a chance to post it, sometimes, I'll just shrug and move on without replying.

  • Member since
    August, 2012
  • From: Parker City, IN.
Posted by Rambo on Friday, January 11, 2019 12:30 PM
Rob I have had that happen twice now, both times trying to update my Falcon wip I thought it was something I had accidently hit good thing I'm not alone here.

Clint

  • Member since
    June, 2018
  • From: Ohio (USA)
Posted by DRUMS01 on Friday, January 11, 2019 3:06 PM

I too have had prepared responses simply vanish once I hit the submit button (?) it doesn't happen often, but it has occurred more than a couple times. So I begin wondering if I create it again to resubit it with the risk of having duplicate responses hit the thread (?). So I end up not trying the resubmit.....

Ben

I am a Veteran; to all other Veterans thank you for your service. Retired now and living well

PROJECTS:

- 1/350 USS Alabama - Staged

- 90mm Achilles Resin Figure - WIP

- 120mm SS Panzer Officer - Done

 

 

 

  • Member since
    May, 2013
  • From: Indiana, USA
Posted by Greg on Friday, January 11, 2019 5:16 PM

Rob Gronovius

Yeah, if my response mysteriously vanishes before I get a chance to post it, sometimes, I'll just shrug and move on without replying.

 

That is often my response, too.

In fairness to FSM, I've seen this problem of longer posts disappearing mysteriously on most forums I have frequented over the years. A common thing folks do is use a Office or some word processor (do we still call them that???) for longer posts, then copy and paste into the forum. I've been to lazy and stubborn to do that myself.

-Greg

  • Member since
    September, 2012
Posted by GMorrison on Friday, January 11, 2019 5:18 PM

Greg

  A common thing folks do is use a Office or some word processor (do we still call them that???) for longer posts, then copy and paste into the forum. I've been to lazy and stubborn to do that myself.

 

Highly recommended. Or, type the response in a draft email that has auto save, then cut, paste and delete the draft.

  • Member since
    November, 2005
  • From: Formerly Bryan, now Arlington, Texas
Posted by CapnMac82 on Saturday, January 12, 2019 12:48 AM

keavdog
I can only assume FSM outsourced the development of the site

As a guess, Kalmbach outsourced their server capacity, and failed to map how permissions were granted on hardware they did not own.

Kalmbach is running a bunch of fora, as they are all about modeling, they are photo-heavy, this is not ideal for elegant informantion management huge files needing ling-term storage never are). 

The Photobucket debacle can not have been pleasant, either.

I'm still slightly annoyed that the forum architecture Kalmbach appears married to does not use https, but remains in the clear for account name & pw transmission.  There are better ways to handle that now.

But, since they are using "blind" account authentication, the p/w is "hashed" and the hash value is stored with the data, rather than wherever the administrator is located.  So, if the remote location changes something, the adminsitrator may not "see" a problem at all, and the users are unable to communicate it, either.

It's not a way to run a railroad, as the old expression goes.

 

As to the system hiccuping and dumping responses, I suspect that there are two things happening.  One is that the draft autosave has either a timing or a character length limit no one has much examined.  There's alos an issue where you can keystroke the "back" browser key, which will wipe a response clean (which has happened to me all too many times).

My 2¢, others' will vary.

 

  • Member since
    May, 2013
  • From: Indiana, USA
Posted by Greg on Saturday, January 12, 2019 8:38 AM

GMorrison
Or, type the response in a draft email that has auto save, then cut, paste and delete the draft.

That's a clever idea. Yes

-Greg

  • Member since
    December, 2002
  • From: Fort Knox
Posted by Rob Gronovius on Saturday, January 12, 2019 9:37 PM

The response in which I typed an edit in bold, I had just highlighted and copied the text using my cursor and then hit the "submit your reply" button.

The forum hiccupped and my response vanished. But since I had just copied the text, I just opened another response and pasted the text and added the EDIT in bold.

My response was typed within a minute or two and was not lengthy at all. Fortunately, I'm in the habit of copying my responses here because it happens on occasion.

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