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Defective after market product

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  • Member since
    September, 2018
Defective after market product
Posted by kiowhatta on Wednesday, January 02, 2019 3:04 AM

Hey guys,

I'm not sure if this is allowed but I feel it's my obligation to let fellow modelers know that I purchased '1/35 German 38cm Sturmtiger ammo' from (I won't name the retailer as they did their best).

The product came from Royal models in Italy.

When I frantically opened up the box the ammo was horribly disfigured by excess resin that was so thick and protruding so much I attempted to saw it off, only to ruin it as it's round and not meant to have a weird 2cm uneven rectangular block as part of it.

Nowhere on the box, instructions ANYWHERE could I find a place or reason for this.

I have attempted to post photos of the product and the appalling reply from Royal but I can't seem to resize them. (if someone can help with how to post photos I'd be most grateful).

So, of course, I emailed the retailer who discovered the remaining product(s) had the same problem and admitted it was not acceptable and attempted to resolve the issue with Royal.

The reply from Royal was so ridiculous I couldn't believe it. They basically said I must be inexperienced and the 'blocks' are normal but then wrote that they were a little old but had never received a complaint.

The retailer offered a refund as is my right in Australia, so I'm debating whether to go through the tedium of returning, shipping etc.

Regards,

 

Ki. 

 

 


  • Member since
    September, 2013
  • From: San Antonio, Texas
Posted by Marcus McBean on Thursday, January 03, 2019 8:42 AM

Ki,

I feel your pain.  I to had issues with resin parts from Royal, broken pieces or parts attached to large blocks of resin that required a plan of attack to remove them without damage.  Most times I ended up ruining at least one piece.

I hope you can work it out with the vendor.

Marcus

  • Member since
    May, 2013
  • From: Indiana, USA
Posted by Greg on Friday, January 04, 2019 7:04 PM

Have you worked with resin before? If not, it can be intimidating as all get out.

I remember getting my first resin aftermarket. I was a kid if memory serves. I had no idea what to do with it, due to the casting blocks you mentioned. Looked at it, never touched it, having no clue I was supposed to artfully remove the excess.

Please take my comment in the positive way it is intended. I have no way of knowing if you are new to the hobby or a master builder.

-Greg

  • Member since
    August, 2012
  • From: Parker City, IN.
Posted by Rambo on Friday, January 04, 2019 7:28 PM
All resin has pour blocks but most company's place them in a place that will be hidden. For something like ammo I would go with turned brass or aluminum just for this reason.

Clint

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