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                        Kudos to Tamiya Customer Service!

                        1282 views
                        6 replies
                        1 rating 2 rating 3 rating 4 rating 5 rating
                        Cadet Chuck
                        • Member since
                          April 2009
                        • From: Longmont, Colorado
                        Kudos to Tamiya Customer Service!
                        Posted by Cadet Chuck on Sunday, March 16, 2014 1:14 AM

                        Last Wednesday, I called Tamiya customer service in California, about a missing part in a kit I had just purchased.  Today, Saturday, I received the part at no charge, here in Colorado!  Three day service deserves to be applauded!

                        Their customer phone number is 1-800-TAM-IYAA.

                        Give them your business, they deserve it!

                        Gimme a pigfoot, and a bottle of beer...

                        Report Abuse
                        DUSTER
                        • Member since
                          August 2007
                        • From: back country of SO-CAL, at the birth place of Naval Aviation
                        Posted by DUSTER on Sunday, March 16, 2014 4:15 PM

                        Nice to hear a positive comment about a manufacturer; Thanks for posting it. 

                        Steve

                        Building the perfect model---just not quite yet  Confused

                        Report Abuse
                        Chrisk-k
                        • Member since
                          December 2011
                        Posted by Chrisk-k on Sunday, March 16, 2014 9:48 PM

                        Tamiya's customer support has been awesome. They sent me two missing/lost parts for free. I can't say other manufacturers were as helpful as Tamiya.

                        Iwata HP-CS | Iwata HP-CR | Iwata HP-M2 | H&S Evolution | Iwata Smart Jet + Sparmax Tank

                        Report Abuse
                        plasticjunkie
                        • Member since
                          November 2008
                        • From: Central Florida
                        Posted by plasticjunkie on Sunday, April 13, 2014 6:35 PM

                        Yep, Tamiya is pretty good to us unlike Academy or Trumpeter.

                         GIFMaker.org_jy_Ayj_O

                         

                         

                        Too many models to build, not enough time in a lifetime!!

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                        Bish
                        • Member since
                          December 2002
                        • From: Bury St Edmunds, Suffolk, England
                        Posted by Bish on Sunday, April 13, 2014 6:38 PM

                        Always nice to hear about good service.

                        I am a Norfolk man and i glory in being so

                         

                        On the bench: Airfix 1/72nd Harrier GR.3/Fujimi 1/72nd Ju 87D-3

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                        Greg
                        • Member since
                          May 2013
                        • From: Indiana, USA
                        Posted by Greg on Sunday, April 13, 2014 6:53 PM

                        3 days is really something, Chuck.

                        I also enjoy reading good customer service stories.

                        Report Abuse
                        stikpusher
                        • Member since
                          July 2004
                        • From: Sonora Desert
                        Posted by stikpusher on Sunday, April 13, 2014 6:59 PM

                        I have had similar service from them, although not quite so rapid. And I live less than an hour's drive away from them ;-) But certainly no complaints about their customer service. Top shelf always!

                         

                        F is for FIRE, That burns down the whole town!

                        U is for URANIUM... BOMBS!

                        N is for NO SURVIVORS...

                               - Plankton

                        LSM

                         

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