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Zvezda Customer Service Excellence!

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  • Member since
    March 2003
  • From: USA
Zvezda Customer Service Excellence!
Posted by teufelhund5711 on Thursday, November 19, 2020 1:10 PM

I just wanted to provide a shout out to Zvezda and their Graz, Austria Customer Service section on their quick response and quick fulfillment of a missing part!

I have Zvezda kit number 7214, Ka-27 Helix A, and lost part 4C (left cockpit door/window), and e-mailed the Zvezda sales & marketing (contact info below).  Lirije Zogaj quickly replied to my initial e-mail (25 October) on 27 October.  After e-mailing my address, I received my replacement part (actually, the entire three-piece sprue) yesterday, 18 November.  I have already sent a thank you e-mail to them.  Just wanted to give credit where credit is due!

Paul

 

Zvezda Contact:

Lirije Zogaj

--

ZVEZDA sales & marketing
c/o Hobby Pro Marketing GmbH
Am Leonhardbach 7
8010 Graz / Austria
Tel : +43 316 323400
Fax : +43 316 323119
  • Member since
    November 2008
  • From: Far Northern CA
Posted by mrmike on Thursday, November 19, 2020 2:51 PM

Good to know they back up their products; I've got a couple of Zvezda aircraft in the pile. Thanks for posting the contact info!

  • Member since
    May 2020
  • From: North East of England
Posted by Hutch6390 on Thursday, November 19, 2020 3:24 PM

I haven't bought any Zvezda kits yet, but service like that makes them more a likely proposition in the future.  Thanks for sharing the good news, and well done, Zvezda!

Vell, Zaphod's just zis guy, you know?

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