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Revell Germany Customer Service

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  • Member since
    May 2020
  • From: Omaha, Nebraska
Revell Germany Customer Service
Posted by learmech64 on Friday, April 19, 2024 3:02 PM

Does anyone here have experience with Revell Germany customer Service? Here is my situation. Im building the 1/72 Halifax bomber. The kit was missing one half of one of the vertical stabalizers (part # 93 I believe). About 2 weeks ago, I put in a request with Revell Germany for a replacement. Just wondering if anyone here has had a like experience with Revell Germany and if your issue got resolved. 

Thanks

Doug

  • Member since
    December 2002
  • From: Fort Knox
Posted by Rob Gronovius on Saturday, April 20, 2024 12:33 AM

I've used them before, sent a request via their website link, never received a confirmation or response, but about a month or so later, the part was at my door from Germany to Kentucky.

  • Member since
    May 2009
  • From: Poland
Posted by Pawel on Saturday, April 20, 2024 3:04 AM

I've had a great experience with Revell Germany customer service several times. One time I was waiting for my part longer than usual and I called them and asked if they got my request and what's the status. The lady working there told me each year they get a massive surge of requests after Christmas and it takes them about until April to work all of them off and so the requests coming in at these times tend to take longer than usual to process. Sometimes I got the parts I requested after two weeks or even less.

Have a nice day

PaweĊ‚

All comments and critique welcomed. Thanks for your honest opinions!

www.vietnam.net.pl

  • Member since
    August 2004
  • From: Forest Hill, Maryland
Posted by cwalker3 on Wednesday, May 1, 2024 11:51 AM

I've used their link a couple of times when I've lost parts. They never responded to my email, but they sent the parts a few weeks later, free of charge.

Cary

 


  • Member since
    July 2024
Posted by Sabrina on Tuesday, July 16, 2024 9:43 PM

I requested a replacement for a missing part in his Revell Germany model kit, followed up after a week, and received the part promptly after contacting customer service, allowing me to complete my model without further delays.

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