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Trumpeter replacement parts service, excellent!

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  • Member since
    December 2006
  • From: N. Georgia
Trumpeter replacement parts service, excellent!
Posted by Jester75 on Monday, October 17, 2016 6:27 PM

I am unsure if anyone here has used their new service yet but I do recall seeing many folks here ask if they have a replacment parts service in the past. I ordered 4 sprues for their Admiral Graf Spee kit which I do not even own. I wanted the boats and the torpedo launchers to upgrade my Academy kit with. Got all four sprues for $25 dollars shipped. Ordered them on October 1st and they arrived today from China. Just wanted to give some kudos where it is deserved and spread the word for those who are not aware of the service. 

Trumpeter Parts Service

I just entered the kit number and it displayed all the related sprues.

Eric

 

  • Member since
    April 2018
Posted by enojado on Monday, April 16, 2018 8:58 AM

All I get upon entering my item number is an error screen that says “can’t connect to DB”

  • Member since
    August 2017
Posted by laskdjn on Tuesday, September 4, 2018 2:21 PM

enojado

All I get upon entering my item number is an error screen that says “can’t connect to DB”

 

 

Sorry to resurrect a dead thread, but I found it google searching for Trumpeter replacement parts.  But I just tried this and got the same result as above.  I saw on their facebook page that you had to email joanna@trumpeter-china.com.  Anyone tried this with any success?

 

Update:  Yesterday, I sent Joanna an email about some sprues, so far nothing.

  • Member since
    August 2017
Posted by laskdjn on Thursday, September 6, 2018 11:52 AM

Update:  Still nothing from Joanna from Trumpeter.  I'm guessing their emails are black holes to which emails are sent and nothing is ever heard from them again.

  • Member since
    January 2009
  • From: hamburg michigan
Posted by fermis on Thursday, September 6, 2018 4:54 PM

I have attempted to get replacement parts on several occassions. Went through the whole ordering process and everything. So, I have a few unfinished Trumpy kits, and I will NOT be adding any new ones to the stash. Crappy service, and I am yet to be impressed by any of their kits. They can KMA!

  • Member since
    August 2017
Posted by laskdjn on Thursday, September 6, 2018 5:01 PM

Tried emailing Stevens International, too.  They're almost as bad

  • Member since
    November 2008
  • From: Central Florida
Posted by plasticjunkie on Thursday, September 6, 2018 6:10 PM

Good luck with that. I tried to get a replacement canopy for a damaged one 4 years ago and still waiting lol. Thank god for Squadron’s vac form canopies. 

 GIFMaker.org_jy_Ayj_O

 

 

Too many models to build, not enough time in a lifetime!!

  • Member since
    August 2017
Posted by laskdjn on Friday, September 7, 2018 10:12 AM

plasticjunkie

Good luck with that. I tried to get a replacement canopy for a damaged one 4 years ago and still waiting lol. Thank god for Squadron’s vac form canopies. 

 

Yeah, it's looking like either I just use the 3 main gunhouses for my USS North Carolina or buy the 40 dollar ones from Model Monkey.  I bet if someone started a business just selling spare parts to model kits, they'd make a killing...

  • Member since
    January 2014
Posted by Silver on Wednesday, September 12, 2018 11:24 AM

eBay has Trumpeter parts trees.

  • Member since
    April 2019
Posted by Big Build on Wednesday, April 24, 2019 2:14 AM

WOW!... I have to keep this thred alive... 3 hours ago, I emailed joanna@trumpeter-china.com, I've just received confirmation of my paypal payment to trumpeter, and confirmation that my parts will be shipped in the next couple of days...

 

GO TRUMPETER...!

 

  • Member since
    February 2021
Posted by JulioGmz on Friday, February 5, 2021 3:37 PM

I've just got the message to wait until the new year carnival ends ( Feb 28th, 2021)

  • Member since
    June 2012
Posted by oldsalty24 on Saturday, September 25, 2021 4:43 AM

Jester75

I am unsure if anyone here has used their new service yet but I do recall seeing many folks here ask if they have a replacment parts service in the past. I ordered 4 sprues for their Admiral Graf Spee kit which I do not even own. I wanted the boats and the torpedo launchers to upgrade my Academy kit with. Got all four sprues for $25 dollars shipped. Ordered them on October 1st and they arrived today from China. Just wanted to give some kudos where it is deserved and spread the word for those who are not aware of the service. 

Trumpeter Parts Service

I just entered the kit number and it displayed all the related sprues.

 

Jester75

I am unsure if anyone here has used their new service yet but I do recall seeing many folks here ask if they have a replacment parts service in the past. I ordered 4 sprues for their Admiral Graf Spee kit which I do not even own. I wanted the boats and the torpedo launchers to upgrade my Academy kit with. Got all four sprues for $25 dollars shipped. Ordered them on October 1st and they arrived today from China. Just wanted to give some kudos where it is deserved and spread the word for those who are not aware of the service. 

Trumpeter Parts Service

I just entered the kit number and it displayed all the related sprues.

 

  • Member since
    June 2012
Posted by oldsalty24 on Saturday, September 25, 2021 4:44 AM
I did, but a request for payment from this guy has me wondering. fairy0821@163.com
  • Member since
    November 2021
Posted by AER3933 on Sunday, November 28, 2021 8:10 AM

just wondering if you followed through with sending payment to fairy0921@163.com and if you received your replacement part. I received the same email to send a PayPal payment of $8 to for shipping a decal sheet and am curious if it is legitimate. Just seems a little sketchy to me. 

  • Member since
    November 2008
  • From: Central Florida
Posted by plasticjunkie on Wednesday, December 1, 2021 8:04 AM

AER3933

just wondering if you followed through with sending payment to fairy0921@163.com and if you received your replacement part. I received the same email to send a PayPal payment of $8 to for shipping a decal sheet and am curious if it is legitimate. Just seems a little sketchy to me. 

 

I also got that email address and found it odd so I did not continue with it. Besides two tiny parts and chipping was expensive so I opted to scratch out the parts.

 GIFMaker.org_jy_Ayj_O

 

 

Too many models to build, not enough time in a lifetime!!

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