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Missing Zvezda parts

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  • Member since
    August 2004
  • From: Forest Hill, Maryland
Missing Zvezda parts
Posted by cwalker3 on Tuesday, September 21, 2021 1:36 PM

I was wondering if anyone has had any experience getting missing or lost parts from Zvezda. As luck would have it, I lost one part out of the 600 +/- parts for their excellent Pantsir-1 kit. I tried emailing Zvezda and they got right back to me saying that the contact for that would be Hobby-Pro. So I sent them the same email that I sent Zvezda. That was Friday. So far I've heard nothing back.

Has anyone has had any luck in dealing with these people. 

Edited to say that Hobby-Pro got back to me yesterday. They said that they normally only replaced "broken parts" but "they would make an exception in my case". Don't know why I'm so special, and suspect it was just a line. They said they would send the part at no cost, but it could take 4-6 weeks as it is coming from Russia. That's fine with me as long as I get the part.

Cary

 

  • Member since
    August 2004
  • From: Forest Hill, Maryland
Posted by cwalker3 on Wednesday, November 3, 2021 4:33 PM

Yesterday a small box arrived from Austria. Inside was the part I needed. So the good news if yes, you can get replacement parts from Zvezda. Bad news is it takes a while. Unfortunately I already came up with a work-around so I dont need it now! 

Cary

 

  • Member since
    April 2003
  • From: USA
Posted by keavdog on Wednesday, November 3, 2021 5:35 PM

Good to hear.  I have a couple of their kits and they look great, but service is important.  Trumpeter are awesome.

Thanks,

John

  • Member since
    July 2003
  • From: NEVER USE PHOTO BUCKET - IT'S A THREAD WRECKER.
Posted by disastermaster on Wednesday, November 3, 2021 6:02 PM

cwalker3

 I tried emailing Zvezda and they got right back to me saying that the contact for that would be Hobby-Pro. So I sent them the same email that I sent Zvezda.

What's that address?

  • Member since
    August 2004
  • From: Forest Hill, Maryland
Posted by cwalker3 on Friday, November 5, 2021 8:29 AM

the one is used was: office@hobby-pro.com

Cary

 

  • Member since
    July 2003
  • From: NEVER USE PHOTO BUCKET - IT'S A THREAD WRECKER.
Posted by disastermaster on Friday, November 5, 2021 1:12 PM

cwalker3

the one is used was: office@hobby-pro.com

 

Thank you!
I'm making a list, checkin' it twice. Gonna find out wh.......

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