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March 20 — COVID-19 Update From Our CEO

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  • Member since
    September 2015
March 20 — COVID-19 Update From Our CEO
Posted by enash on Friday, March 20, 2020 2:22 PM

Hello fellow modelers!

I hope that you are healthy and hard at work at your workbench during these trying times.

I am currently working from home and moderating the forums. I know there are some users who are not receiving notifications to threads they subscribe to. If you have NOT already messaged me and are experiencing a forum issue, please direct message me. Include your name, username, and contact information. I will pass this along to our tech team who are still hard at work keeping up our websites.

I also wanted to share with you a letter from Kalmbach's CEO, which you may have already received via email:

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Dear Valued Customer,

Our community is a truly global one and we are all grappling with the unprecedented challenge of COVID-19. Our thoughts are with all those who have been impacted and affected. At Kalmbach Media, our first priority continues to be the health and safety of our team members, customers, and vendors, as well as our broader community.

Like other businesses, we’re carefully following all appropriate safety procedures outlined by the Centers for Disease Control and Prevention. We are taking care of our employees so that our teams can continue to delight you with the exceptional content and products you enjoy. We’ve implemented work-from-home policies, social distancing practices and preventative actions and measures to enhance cleaning practices at our office.

Currently, we don’t anticipate any immediate service delays or disruptions. If the situation changes, we’ll be sure to let you know. But for now, our Customer Service reps are available to provide support and our Fulfillment team is working hard to get your orders processed promptly.

We work hard to make sure we’re delivering high-quality media, products and related services. Every day we aim to do what’s right for both you and our team members. As always, we appreciate and thank you for being a Kalmbach customer.

For any questions, please email our Customer Service team at customerservice@kalmbach.com.

Stay healthy and safe,

Dan Hickey, CEO of Kalmbach

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Stay safe and build something!

- Elizabeth Nash, Digital Editor of FSM

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