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can't upload avatar?

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6 replies
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  • Member since
    September 2006
  • From: Bethlehem PA
Posted by the Baron on Thursday, January 8, 2015 11:43 AM

Excellent!

The bigger the government, the smaller the citizen.

 

 

  • Member since
    April 2007
  • From: Canada
Posted by JTRACING on Wednesday, January 7, 2015 12:49 PM

Ok that worked haha all fixed must be my router blocking something.

  • Member since
    April 2007
  • From: Canada
Posted by JTRACING on Wednesday, January 7, 2015 12:47 PM

I only use Firefox, and it's the latest update version. Nothing else has changed, maybe I'll unhook my router and connect right from my modem and see if works

  • Member since
    September 2006
  • From: Bethlehem PA
Posted by the Baron on Wednesday, January 7, 2015 11:54 AM

Interesting...I clicked the link and opened the Change Avatar dialog, clicked the Browse button, and I got the standard MS file browsing/search dialog window.  That, and the message you got, make me think that you've got a setting that prevents the feature from connecting to and searching on your hard drive.

Have you had any browser updates recently?  I know that back in the fall, there were updates from Microsoft, for Internet Explorer, that reset browser settings for some of my customers, and they couldn't run my company's application; they got browser errors.  In their case, we had them restore browser defaults.  Whether you're using IE or some other browser, I'd be curious to know if something has changed, since the last time you were able to do this.

Hopefully you and I have given some good specifics for the technical staff to diagnose this for you.

The bigger the government, the smaller the citizen.

 

 

  • Member since
    April 2007
  • From: Canada
Posted by JTRACING on Friday, January 2, 2015 2:24 PM

it's just a small jpeg under 30k, no different than any other time I changed it.

here is the screen shots.
I click the "change avatar" section that you can see in the screen shots where my user name is in the white box on the right.




  • Member since
    September 2006
  • From: Bethlehem PA
Posted by the Baron on Friday, January 2, 2015 12:05 PM

Can you provide more detail about what happens when you try to upload a new image?  Do you get any specific messages, whether error messages or otherwise?  What type of file are you using, and how big is the file?  Also, just to confirm, you're using the Change Avatar link that appears with the other profile/settngs options in the area at the right of the page, correct?

That should help the technical support people diagnose the issue better.

The bigger the government, the smaller the citizen.

 

 

  • Member since
    April 2007
  • From: Canada
can't upload avatar?
Posted by JTRACING on Friday, January 2, 2015 9:16 AM

Hi,  I haven't been able to upload and change my avatar for a few weeks now? is there an issue?

I tried different browsers and also disabled all my ad blocking etc and still nothing. Never had a problem in the past.

any help would be cool, not really a big deal but whatever lolBeer

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