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Trouble with FSM supscription..........

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  • Member since
    February, 2016
  • From: Ice coated north 40 saskatchewan
Trouble with FSM supscription..........
Posted by German Armour on Tuesday, February 26, 2019 6:14 PM

Has anyone had any trouble with their getting their issues of FSM?

I haven't received FSM since December. Maybe a mixup at their end. I have plenty of issues coming because I got the 2 yr. sub in oct for my birthday.

Help would be appreaciated. 

 Never give up, never quit, never stop modelling.Idea

 

  • Member since
    March, 2015
Posted by JohnnyK on Tuesday, February 26, 2019 6:39 PM

Go here to check the status of your subscription:

https://ssl.drgnetwork.com/ecom/kmb/app/live/subcustserv?pagemode=start&org=KMB&publ=FS&php=Y

I kept getting renewal reminders from FSM eventhough I had renewed my subscription. I went to the above website and found out that the check that I sent for my renewal was two dollars short. 

  • Member since
    May, 2013
  • From: From the Mit, but live in Mason, O high ho
Posted by hogfanfs on Tuesday, February 26, 2019 8:22 PM

When I had a problem with my subscription, I was contacted by Becky James from Kalmbach. 

This is her email: bjames@kalmbach.com

Contact her and let her know what is happening.

Hope this helps.

 Bruce

 

 On the bench:  1/48 Eduard MiG-21MF

                        1/35 Takom Merkava Mk.I

 

  • Member since
    December, 2002
  • From: Bury St Edmunds, Suffolk, England
Posted by Bish on Wednesday, February 27, 2019 4:00 AM

Eagle90 has been hving a problem for a couple of months now. Stil not resolved but he contacted Elizebeth Nash who is on the case.

''I am a Norfolk man and i glory in being so''

On the bench: Revell 1/72nd Fw 200C-8

  • Member since
    November, 2010
  • From: Florida-West Central
Posted by Eagle90 on Wednesday, February 27, 2019 5:13 AM

Bish

Eagle90 has been hving a problem for a couple of months now. Stil not resolved but he contacted Elizebeth Nash who is on the case.

 

The issue has been resolved!  But what Bish said is true.  Mrs. Nash is not customer service, but I never got a reply from customer service.  So I reached out to Mrs. Nash and she was awesome!  She took care of the missing issues for me.  

Thank you Mrs. Nash!!

 

 

Moderator
  • Member since
    September, 2015
Posted by enash on Wednesday, February 27, 2019 2:18 PM

hogfanfs

When I had a problem with my subscription, I was contacted by Becky James from Kalmbach. 

This is her email: bjames@kalmbach.com

Contact her and let her know what is happening.

Hope this helps.

 

 

Everyone's advice here is good! I'm sorry you haven't gotten your issues — Let's fix that! Definitely email Becky who can get you squared away. She handles subscription questions, missing issues, as well as logging in questions.

 

But anyone can always message me. I've been known to be helpful ;)

- Elizabeth Nash, Digital Editor of FSM

  • Member since
    February, 2016
  • From: Ice coated north 40 saskatchewan
Posted by German Armour on Wednesday, February 27, 2019 7:05 PM

enash

 

 
hogfanfs

When I had a problem with my subscription, I was contacted by Becky James from Kalmbach. 

This is her email: bjames@kalmbach.com

Contact her and let her know what is happening.

Hope this helps.

 

 

 

 

Everyone's advice here is good! I'm sorry you haven't gotten your issues — Let's fix that! Definitely email Becky who can get you squared away. She handles subscription questions, missing issues, as well as logging in questions.

 

But anyone can always message me. I've been known to be helpful ;)

 

Thank you Mam, I will do that and thanks for all your excellent advice everyone!

 Never give up, never quit, never stop modelling.Idea

 

  • Member since
    February, 2016
  • From: Ice coated north 40 saskatchewan
Posted by German Armour on Wednesday, February 27, 2019 7:17 PM

Ok, that's odd... I contacted FSM through my account, it says that I haven't paid??? 

I got the issues for my birthday, mom paid for it....

Maybe their was a mixup on Kalmback's side?

I know that I got a free issue/trial mag. thingy but it was paid for?!?! Tongue Tied

 Never give up, never quit, never stop modelling.Idea

 

  • Member since
    July, 2004
  • From: Sunny So. Cal... The OC
Posted by stikpusher on Wednesday, February 27, 2019 11:15 PM

German Armour

Ok, that's odd... I contacted FSM through my account, it says that I haven't paid??? 

I got the issues for my birthday, mom paid for it....

Maybe their was a mixup on Kalmback's side?

I know that I got a free issue/trial mag. thingy but it was paid for?!?! Tongue Tied

 

I had the same thing happen a couple of years ago the last time that I tried to subscribe. But it was my wife who paid for the subscription as a gift. 

Good luck to you on getting this resolved.

 

 

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

       - Plankton

LSM

 

Moderator
  • Member since
    September, 2015
Posted by enash on Thursday, February 28, 2019 12:54 PM

Ask your Mother about it and if there is still confusion send Becky another email :)

- Elizabeth Nash, Digital Editor of FSM

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