keavdog
Fine line between customer concerns and issues and 'deriding' the brand. Up to interpretation from the listener I suppose.
Not really. Constructive criticism is easy to recognize. Contempt, ridicule, derision, and disrespect are, too.
But it's pretty simple in this case: Tom is asking for reasons to maintain his subscription, not reasons to let it lapse. He has those already. Same thing with IPMS. He's put it in as positive a light as he can. So, let's keep further discussion focused on Tom's query.