When I returned from my two weeks long vacation, I found my copy of special edition "How to Paint & Weather Scale Models 2" magazine torn in the middle. When I opened it, there was a hole in the middle. How nice?!?! Either it was torn by one of those machines or it survived the shootings at the Post Office.
I emailed customer service as soon as I did. Believe it or not, they replied within few hours with an apology and a new copy has been mailed. It will arrive within 7-10 days.
Seven days later, I received a new copy unscratched. I am a very happy customer. Now that's customer service! THANK YOU FineScale Modeler and Kalmbach Publishing Company!!! 