This is just a nice informative post about a kit manufacturer that deserves a little praise - and no I don't work for them..
I've recently been building Valom's 1/72 Hampden but during which I cracked the nose glazing, but after contacting Václav from Valom he kindly sent me two new clear sprues -
What a gent and great customer service. I received them in less than a week of sending the email and for no charge( in comparison I waited over 4 months for Airfix to send me replacements for my Canberra, by which time I had already completed the kit >:()
Thanks Valom! :) :-*