Have to agree with hattals "Service" seems to have a different meaning in Asia to the west.
Many times I asked for a kit or a AM set at the LHS and shop-attendant simply pulled out the order-from and asked me if I would like to reserve one from the next shipment since they are out of stock.
One problem I see with ordering Kits online but buying supplies at the LHS, if the LHS won't sell kits he will stop stocking supplies too. They kinda go hand in hand.
And if you can't get supplies at the LHS you will have to order them and pray that the are ok, otherwise it is sending them back to the online shop and waiting even longer for your supplies.
For me in the loing run NOTHING beats being able to walk into a shop, open a Box, give a quick read and check to the parts and instructions and walking out 5 minutes later with the kit and supplies.
Yes, I could save a few $$$ ordering online but a lot of the joy of the hobby would have disappeared for me. Call me old-fashioned and out-dated.