A modeler call for help.
Hello guys!!!
This post is about something sad (at least to me).....
In the last year I bought the Academy's 1:35 UH-60L and when the kit arrived I do what I usualu do, I opened the box to check if anything is missing or broken, letting the bags sealed.
Now I take the kit to the workbench, and surprise me in discover the fuselage halves come with some injection fails.
The panel lines in the belly of the chopper come very light, in some spots have only a "shadow" of the lines. Moving foward, just below the nose has many paralel scratches and in others places scratches randomly. The right side have a huge scratch just aft the cargo door, from the bottom to the top. The engine nacele in the part A1 (left side) come a little warped (the minor problem). But, the worst case is in the nose; the lines of the eletronics bay come almost invisible, and the others simple don't exist. The pics below will show what I'm talking.
The case is, I want to contact the manufacturer (Academy) but her site don't have any kind of consumer's contact (only a phone number to Korea), and my attempt in contact the seller (I purchased from Hobbyeasy) via the customer service e-mail(cs@hobbyeasy.com) was frustrating, since no answer was given. The same e-mail was send to MRC (mrcsupport@modelrectifier.com) but any kind of answer was given too.
So, this topic is a mix of ask for help (to anyone that can do it), a demonstration of neglect from manufacturer/seller with consumer and a protest about all of this.
Many of you can say this isn't necessary, the lines can be rescribed and the scratches filled and sanded. I know! In the belly this is quite simple, but in the nose is beyond my skills. And when you purchase something new you expect that thing come perfect, without damages right?
I'm only asking for my rights like a consumer, the replenishing of the parts that come with fabrication faults (the fuselage halves, or the srpue A, whatever).
I will send an e-mail again to the envolved parts, and hope they answer now.
If anyone that read this post can make something to help I will be very grateful, and if necessary, my personal e-mail is audren.julio@ig.com.br.
Regards, Audren.
PS: Sorry my poor english.