I haven't read much on the net about dealing with this company but this week I gave them a try. I called them on Tuesday about some accessory kits I needed. The lady I talked to was great. She made suggestions about different mfgs. and even gave me some info on a company I had never hear of. Anyway, I placed my order with her and received them on Friday. Living on the east coast I think that was an excellent turnaround time.
So if you haven't used them, you might want to give them a try. And by the way, they included a copy of their catalog for free. Most companies charge for them.