Well we always hear about bad customer service experiences, and never about the good.
Not too long ago, less then 3 weeks actually, I picked up a 72nd scale Airfix Harier GR9 kit. It was only about 13 dollars.
It was missing one half of one of the nozzles. I found the spare/missing parts email, and wrote to tell them about it. The note said it would take 28 days for processing alone. I wasn't feeling too groovy about that as with these small kits I like to do them in a weekend. Well I went ahead and did it anyway. Well today November 29th my part showed up. That's including a delay for them having to ask me which tree it was on, AND me missing the email by a couple of days.
There wasn't much spent on niceties or anything like that, but they were polite, and on the ball. I'm not a big fan of airfix, their fit is kinda strange and so is their kit engineering, but I don't dislike them either. However they gained points from me with this kind of speed. It took less then 4 days from the email they sent saying the part had shipped. Not bad for going halfway around the world.
So if anyone here works for Airfix which I suspect at least someone does, then tell that department I said a big thanks, and overall a thanks to Airfix. Good job.