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Aires, great customer service

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  • Member since
    December 2002
  • From: Bury St Edmunds, Suffolk, England
Aires, great customer service
Posted by Bish on Wednesday, January 9, 2013 10:28 AM

I am currently building an Academy Ju 87G-1, and adding a complete Aires Resin and PE set. I had made the PE instrument panel, but lost it before it was fitted. Luckily i have a cockpit set for my G-2 kit, so was able to take the missing parts from that, but of course i will need those when i come to building the other kit.

I e-mailed Aires over xmas asking if it was possible to buy a replacement PE fret. A few days later i got a reply asking for my address, but no mention of cost. And today i have received the replacement fret in the post, at no cost to myself, even though it was down to my own clumsiness.

So thought i would share this with you guys, as its always nice to hear about good customer service.

I am a Norfolk man and i glory in being so

 

On the bench: Airfix 1/72nd Harrier GR.3/Fujimi 1/72nd Ju 87D-3

  • Member since
    June 2010
  • From: Austin, TX
Posted by DoogsATX on Wednesday, January 9, 2013 10:59 AM

That's excellent to hear! Do they happen to stock 1/32 Trumpeter P-47 rudders?

On the Bench: 1/32 Trumpeter P-47 | 1/32 Hasegawa Bf 109G | 1/144 Eduard MiG-21MF x2

On Deck:  1/350 HMS Dreadnought

Blog/Completed Builds: doogsmodels.com

 

  • Member since
    December 2002
  • From: Bury St Edmunds, Suffolk, England
Posted by Bish on Wednesday, January 9, 2013 11:39 AM

Unfortunatly not, they only do a couple of sets for the P-47, and neither includes a rudder.

I am a Norfolk man and i glory in being so

 

On the bench: Airfix 1/72nd Harrier GR.3/Fujimi 1/72nd Ju 87D-3

Dre
  • Member since
    June 2007
  • From: here, not over there
Posted by Dre on Wednesday, January 9, 2013 12:04 PM

They have some of the best resin sets I've seen so it's good to know that their service is equal to their product.

  • Member since
    June 2010
  • From: Austin, TX
Posted by DoogsATX on Wednesday, January 9, 2013 12:16 PM

Bish

Unfortunatly not, they only do a couple of sets for the P-47, and neither includes a rudder.

Yeah it was just me being snarky. Half of my rudder went missing and Trumpeter is basically impossible to get in touch with. Planning to go through Squadron and see what I can get done, but every time I have a spare moment I never have the part number, etc with me.

On the Bench: 1/32 Trumpeter P-47 | 1/32 Hasegawa Bf 109G | 1/144 Eduard MiG-21MF x2

On Deck:  1/350 HMS Dreadnought

Blog/Completed Builds: doogsmodels.com

 

  • Member since
    December 2002
  • From: Bury St Edmunds, Suffolk, England
Posted by Bish on Wednesday, January 9, 2013 12:27 PM

I am not surprised they are hard to get in touch with. I can't get on with there site, the same goes for the other Chinese model companies. They seem to deliberatly make their sites hard to use. I just went onto the Trump site and hit the contact us link, and it just takes me to the top of the page.

I am a Norfolk man and i glory in being so

 

On the bench: Airfix 1/72nd Harrier GR.3/Fujimi 1/72nd Ju 87D-3

  • Member since
    December 2002
  • From: Bury St Edmunds, Suffolk, England
Posted by Bish on Wednesday, January 9, 2013 12:32 PM

Dre

They have some of the best resin sets I've seen so it's good to know that their service is equal to their product.


 
Their resin sets are very good, i ahve used a few and they are normally my first choice. The cockpits, at least in 72nd, can be a pain to fit, and the instructions can be a litle vauge, but other than that, i would highly recomend. I am really enjoying the set i am useing now, the engine and underwing guns are very nice.

I am a Norfolk man and i glory in being so

 

On the bench: Airfix 1/72nd Harrier GR.3/Fujimi 1/72nd Ju 87D-3

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