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I am currently building an Academy Ju 87G-1, and adding a complete Aires Resin and PE set. I had made the PE instrument panel, but lost it before it was fitted. Luckily i have a cockpit set for my G-2 kit, so was able to take the missing parts from that, but of course i will need those when i come to building the other kit.
I e-mailed Aires over xmas asking if it was possible to buy a replacement PE fret. A few days later i got a reply asking for my address, but no mention of cost. And today i have received the replacement fret in the post, at no cost to myself, even though it was down to my own clumsiness.
So thought i would share this with you guys, as its always nice to hear about good customer service.
I am a Norfolk man and i glory in being so
On the bench: Airfix 1/72nd Harrier GR.3/Fujimi 1/72nd Ju 87D-3
That's excellent to hear! Do they happen to stock 1/32 Trumpeter P-47 rudders?
On the Bench: 1/32 Trumpeter P-47 | 1/32 Hasegawa Bf 109G | 1/144 Eduard MiG-21MF x2
On Deck: 1/350 HMS Dreadnought
Blog/Completed Builds: doogsmodels.com
Unfortunatly not, they only do a couple of sets for the P-47, and neither includes a rudder.
They have some of the best resin sets I've seen so it's good to know that their service is equal to their product.
Bish Unfortunatly not, they only do a couple of sets for the P-47, and neither includes a rudder.
Yeah it was just me being snarky. Half of my rudder went missing and Trumpeter is basically impossible to get in touch with. Planning to go through Squadron and see what I can get done, but every time I have a spare moment I never have the part number, etc with me.
I am not surprised they are hard to get in touch with. I can't get on with there site, the same goes for the other Chinese model companies. They seem to deliberatly make their sites hard to use. I just went onto the Trump site and hit the contact us link, and it just takes me to the top of the page.
Dre They have some of the best resin sets I've seen so it's good to know that their service is equal to their product.
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