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ORDERING ON LINE

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  • Member since
    August 2008
ORDERING ON LINE
Posted by tankerbuilder on Tuesday, March 5, 2013 6:18 AM

HELLO;

   I have read the post on "LUCKY MODEL ' .I have NEVER ordered from  them though , so I will not comment on that . If the truth be known , I VERY SELDOM order anything on line .WHY ? Well ,  it's for the very reasons listed in these august forums .Poor response , poor customer service , problem with the sites and their wording etc.

 I had a problem with EDUARD once and used the " OLD FASHIONED " , but , tried and true letter ,written by a pen in my hand , and sent by the mail . Know what ? It took a little longer , but , the response was overwhelmingly great !

 I just recently had an experience with a fellow modeler here on FINE-SCALE - MODELER and I gotta say TORY was not only honest about what he sent , but kept in contact , given the weather up in his neck of the woods . I do like truthful , honest folks who do what they say . No double talk and no unkept promises .That,s the way to do business .

 YES , this can and should extend to online businesses too .The fact is , I have more trouble when I pay using " PAYPAL " than when I use a " MONEY ORDER " and slow down a bit .It doesn't matter how fast I can order it . Is it in stock ? Well , good then ,  here's my order and M.O.Number , ship when it clears . That way , I know everyone is happy and I will have a nice time anticipating the product's arrival .    Tanker-builder         P.S. want to order something from my stash ? well , send your money and I will order another for me and ship yours when mine arrives , sound familiar ?

 

  • Member since
    December 2006
  • From: N. Georgia
Posted by Jester75 on Tuesday, March 5, 2013 7:07 AM

All I can say for anyone considering doing any type of purchases online with a vendor you've never done business with is to be wary and educate yourself. A little research, a question asked here or there can go a long way towards saving you a ton of trouble later.

Eric

 

  • Member since
    December 2002
  • From: Massachusetts
Posted by ajlafleche on Tuesday, March 5, 2013 8:27 AM

What we tend to see in these (and other onine sources) are the complaints, the small percentage of buyers who didn't read or understand the shop's policies. While I prefer to shop locally to support the guys who are going to be there wnen I run out of glue or paint, there are some lines not available here and some online deals are  just too good to pass up .

Paypal is an excellent way of transferring funds. You can protect your privacy and funds through the use of a Paypal specific email address and a prepaid or low limit credit card. In the many years I've used Paypal, I've only had one bad dealer (not modeling related so the name is irrelevant) . The involvement of Paypal's dispute process got me a refund immediately. Using a check or money order, if these would even be accepted, would leave you pretty much high and dry resorting to the courts or postal fraud divisions involving several jurisdictions.

When I've sold on Ebay, I've only considered Paypal. The money is in escrow as soon as it is transferred and I can ship the item. With a check, I'd have to wait for the buyer to get it into the mail,for the check to be deliverwed,  then wait for it to clear before I'd feel safe in shipping, making both myself and the buyer wait longer than we'd like to close the transaction.

With Paypal's method of funds transfer you are much safer than using a credit or debit card at a brick and mortar business. We've had our cards compromised a couple times right after a shopping trip. While  we lost no money, it was a PitA to have to get a temporary card then change all recurring payments to the new number when the new card arrived.

Finally, as a friend of mine used to say, "beating this horse to a dead beat," LuckyModel's availability is pretty clearly stated:

3. Product Availability

The product availability estimate refers to the time it will take the item to leave our fulfillment center once you place your order. The product availability will be shown on each detailed product description screen. The product availability will show as:

In Stock

Available (available to order)

Backorder

Preorder

The listed availability might not be applicable for sudden increase in demand for an item. If any items in your order proved to be unavailable, we will inform you for details. All items from an order not in stock and with uncertain availability or discontinued items will not be backordered

Remember, if the women don't find you handsome, they should at least find you handy.

  • Member since
    November 2009
  • From: Twin Cities of Minnesota
Posted by Don Stauffer on Tuesday, March 5, 2013 8:38 AM

I have for years ordered stuff "mail order", phoning in an order in the old days and more recently ordering online. I have had very good luck with Squadron, Micro Mark, and Model Expo.  I do tend to be cautious with a company I do not know until I have established a track record with them.  If you have a brand name credit card, most credit card companies will stand behind you when you dispute a charge.

Don Stauffer in Minnesota

  • Member since
    August 2008
Posted by tankerbuilder on Wednesday, March 6, 2013 12:16 PM

Like you DON , I have ordered from these companies as well. Very good luck thereafter. Now , with the newer guys (EDUARD etc. ) I have been careful .My experience with both E-Bay pruchases and TOM'S as well as GOLD MEDAL models has been good to great  Both use PAY-PAL . So Pay-pal is really not the burden it seems . I just don't like using it .      tanker-builder

  • Member since
    October 2006
  • From: Tucson, AZ
Posted by Archangel Shooter on Wednesday, March 6, 2013 6:38 PM

I always used Squadron or Sprue Bros for most of my hobby needs when I order on line and never had any issues with them. When I order something from a new vendor I usually just place a small order first to see if there's a problem with that business filling and shipping orders.

Today I just received in the mail a 1/24th Luftwaffe harness belt set I ordered from Ultracast in Canada. It was the first time I dealt with them,  they were quick to respond to my emails and to get the order out and I would recommend them to fellow modelers. P.S. the belt set looks awsome too.

 

Scott 

 Your image is loading...

 On the bench: So many hanger queens.

 

 

  • Member since
    November 2009
  • From: Twin Cities of Minnesota
Posted by Don Stauffer on Thursday, March 7, 2013 9:06 AM

tankerbuilder

Like you DON , I have ordered from these companies as well. Very good luck thereafter. Now , with the newer guys (EDUARD etc. ) I have been careful .My experience with both E-Bay pruchases and TOM'S as well as GOLD MEDAL models has been good to great  Both use PAY-PAL . So Pay-pal is really not the burden it seems . I just don't like using it .      tanker-builder

I have had to order stuff from single-source vendors, and had to open a Pay Pal account.  Like you, I don't like it- not sure why.  Two possible reasons- first is it just adds another player to game.  Second possible reason is that when phishing really got going, the first phishing emails I received were about my paypal account, and this was before I had an account :-)

Don Stauffer in Minnesota

  • Member since
    December 2002
  • From: Massachusetts
Posted by ajlafleche on Thursday, March 7, 2013 6:02 PM

Phishing is like "charitable" phone solicitation. They never get a chance with me. If I get an email from PayPal or a bank/credit card I actually deal with, the email gets shut down, no attachments are opened and I go to the real website to see if there's an issue. That people continue to get taken by these emails is just amazing to me.

Remember, there are still people who fall for phone and door to door scams, not to mention the nfamous "Nigerian Scam."

Yes, PayPal adds another player to the mix, but that player can be a real good one to have in your corner if the seller reneges. They will back you up.

Remember, if the women don't find you handsome, they should at least find you handy.

  • Member since
    February 2006
  • From: Smithers, BC, Canada
Posted by ruddratt on Thursday, March 7, 2013 10:27 PM

I look specifically for Paypal as an accepted method of payment.

Mike

 "We have our own ammunition. It's filled with paint. When we fire it, it makes pretty pictures....scares the hell outta people."

 

  • Member since
    January 2009
  • From: San Antonio
Posted by paintsniffer on Friday, March 8, 2013 8:26 AM

Money Order is a great way to get ripped off with zero recourse. Use paypal when possible or you are putting all your faith in the integrity of a total stranger.

Excuse me.. Is that an Uzi?

  • Member since
    May 2010
Posted by Shawker on Friday, March 8, 2013 2:28 PM

I use paypal for all my orders online.  They not only give you the security of not giving out details of you bank acct.  Also you get the protection of a seller not abiding by the agreement you can challenge or dispute the transaction.

I do a lot of online ordering i am hesitant on companies from China and Japan, they charge the same as a U.S. distributor plus the added overseas shipping cost are outrageous.  I have ordered from Australia with great success.   Cheap and only 10 days from time of ordering to delivery.

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