A customer service experience with Eduard I'd like to share.....

Thanks for sharing that Greg. I had some great service from Aires early this year, seems the East Europeans are on the ball with this.

It's nice to hear about them having a good customer service. You reminded me that I still have to ask them for a set of replacement cannon barrels for their Hellcat Royal Class kit (my kit came with one of the barrels snapped in 2 pieces...

Yep. Had a warped wing on a Bf110, they sent me the whole sprue for free. Took 6 weeks though, but for free I'll wait.

Greg :

   You are probably the umteenth person to indicate this .I too have had good luck with EDUARD .I sent them a snail mail about ME messing up some P.E for the 1/350 NORTH CAROLINA kit by TRUMPETER . I explained my mess-up and asked for the price for a replacement sprue of P.E. for those parts . Lo and  Behold six weeks later they send me the whole set , complete and well packed between cardboard .On the invoice NO CHARGE ! Now , that's my experience with them .

I will sixth or seventh this and say also that my experience with Eduard has been nothing but top notch!

Eduard just flat out rocks.  Their customer service is great and their products are awesome.  I even spent the money to join their "Bunny Fighter" club.  What I love about these guys is their sense of humor.  When my Bunny Fighter arrived it included a thank you letter pointing out that it's important to remember to have fun with a hobby, made of course to look like some sort of official document.  They also just threw in a stack of coasters from their Sptifire beer line.  From a builder/supplier relationship, these guys just get it.  They produce great kits with loads of extras at relatively reasonable price (Imagine what a Tamiya "Royal Class" would go for!).  The fact that they offer different levels for different buyers (Weekend, Profi, Royal) just seems to state that this is a model/accessory maker that also builds and knows what the average model builder would like to see in their kits.

Great to hear all of the positive reports!

I don't think I'll feel badly even though being relatively new here I didn't realise this sort of thing has been reported before. IMO, the internet can be a whining board for negative experiences. I think it is a good thing when a company doing a good job gets praised for others to see. :)

Greg, it doesn't matter that its been mentioned before, its still nice to hear of this sort of service.

I'm glad that Eduard has apparently changed their approach and were actually helpful. I dealt with them 4-5 years back about two missing parts and it was a nightmare. It's nice to get great customer support and service.

And what company is this? Web sight?

http://www.eduard.com/

Thanks