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plasticjunkie stikpusher I've never dealt with Trumpter, but yes it does sound familiar. Don't bother with Trumpeter either. I have called them twice and their answer is "it's been ordered".
stikpusher I've never dealt with Trumpter, but yes it does sound familiar.
I've never dealt with Trumpter, but yes it does sound familiar.
Sounds like any Trumpeter kit purchased should be carefully checked for parts count / damage immediately or the owner is outa luck.
Too many models to build, not enough time in a lifetime!!
I had a similar experience getting a replacement canopy for a 1/48 F-15E and some replacement wings for a 1/144 C-17. I was very impressed.
[URL=http://picasion.com/]
F is for FIRE, That burns down the whole town!
U is for URANIUM... BOMBS!
N is for NO SURVIVORS...
- Plankton
LSM
Great experience here too with Revell. The canopy on my F-14 somehow was busted almost in half. I used the link and requested the replacement. Got it in about 3 weeks. On the other hand, it's been almost a year that I requested a couple of parts from Academy and Trumpeter, and still waiting, and waiting. Sound familiar Stik?
I agree with ya, stikpusher.
Revell has great customer service!
I have been able to obtain a sheet of replacement decals for a set I damaged as well as two new 1/72 shuttle main fuel tank halves to replace warped parts in the kit ; no charge.
I've posted a thread in FSM forums expressing my satisfaction about their service
http://cs.finescale.com/fsm/general_discussion/f/9/t/155589.aspx
AIRFIX also helped me by replacing a damaged 1/24 kit fuselage half; a new part was mailed to me from the UK and I received it within two weeks after sending my e-mail request.
I did voluntarily repay them six pounds for international shipping Presumably Hornby did not expect payment as the the part arrived without any prior request for payment.
Kudos to AIRFIX as I could not complete the kit without the part and a replacement 1/24 scale kit would have cost me a lot more than six pounds
I think so, aside from Tamiya, none of the other Asian model companies that had to deal with have had a similar quality of service. Hasegawa took many many months to replace a part, Academy wanted to charge a fee that was enough to pay for a whole kit to replace a single part, and the others that I listed... Might as well talk to a mirror...
It's refreshing to read some good news on the forums. Glad you had a great experience with them, Stik. Wonder if it has anything do with them being an American-based company?
Devil Dawg
On The Bench: Tamiya 1/32nd Mitsubishi A6M5 Model 52 Zeke For Japanese Group Build
Build one at a time? Hah! That'll be the day!!
Yes it is good to know. It's just all by phone or email now. Companies that have dealt with that have superb service: Revell, Testors, and Tamiya. Good service but glacially slow:Hasegawa; mediocre service: Academy... Don't even bother you'll never hear back: Dragon & Bronco.
I always enjoy reading about good customer service experiences. I remember from back as a kid, I US Mailed a request for replacement parts a couple times. Assumed those days were long gone, really neat to hear, Stik!
Oh yes, I forgot to mention that their site says to wait 6 to 8 weeks. And they did it in two!
Well, I also had a great experience with the parts service of Revell Europe. Sure is a big plus for Revell.
Have a nice day
Paweł
All comments and critique welcomed. Thanks for your honest opinions!
www.vietnam.net.pl
I just wanted to give a shout out regarding Revell's excellent customer service (again). About 2 weeks ago I had a misfortune to break off and lose a part of one of their kits (the pitot tube on a F-104). In spite of my search efforts, I had no luck finding the lost part. Two options: try scratchbuild a replacement on my own or see if Revell will replace a part that was lost thru no fault of theirs. I used the customer service link on their website and explained that I lost the part on my own. Today I find the requested part in my mailbox, free of charge. Now THAT is customer service! Many Thanks Revell! You have a customer for life!
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