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Revell Customer service

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8 replies
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  • Member since
    September 2012
Posted by GMorrison on Thursday, March 17, 2016 9:39 AM

Here's a suggestion, I try to follow.

This is a great opportunity to try scratchbuilding. If you hace the A IP, that probably is useful as an overall pattern.

 Modeling is an excuse to buy books.

 

  • Member since
    January 2012
  • From: Barrie, Ontario
Posted by Cdn Colin on Thursday, March 17, 2016 5:40 AM

I've had to get replacement parts twice.  Both time, it took a while, and I didn't hear from Revell, but the parts came at no charge.

No complaints from me.  Just be patient.

I build 1/48 scale WW2 fighters.

Have fun.

  • Member since
    July 2004
  • From: Sonora Desert
Posted by stikpusher on Thursday, March 17, 2016 2:49 AM

goldhammer

X3---always found R/M parts support top notch.  Might take a couple of more weeks, but if they have them they will show up.

 

Ditto If the kit is currently available in their catalog, you will get your part in short order. I always have.

 

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

       - Plankton

LSM

 

  • Member since
    August 2014
  • From: Willamette Valley, Oregon
Posted by goldhammer on Wednesday, March 16, 2016 11:11 PM

X3---always found R/M parts support top notch.  Might take a couple of more weeks, but if they have them they will show up.

  • Member since
    February 2014
  • From: Michigan
Posted by silentbob33 on Wednesday, March 16, 2016 9:40 PM
Like the gentlemen above said Revell has great service. I've always gotten my replacement parts before I got the email saying they had been shipped.

On my bench: Academy 1/35 UH-60L Black Hawk

  • Member since
    June 2014
Posted by R_Bolton on Wednesday, March 16, 2016 9:23 PM

Ok, thank you guys.  I guess I will start my Hasegawa F/A 18-C while I wait.

 

Rick

  • Member since
    November 2008
  • From: Central Florida
Posted by plasticjunkie on Wednesday, March 16, 2016 8:35 PM

Have patience. They always come thru with your request. If it's a ROG then it will take longer cuz the parts come from The Fatherland. Revell USA parts come in faster, usually 4-8 weeks.

The gentleman in charge of replacement parts is Al and you can reach him via the main number listed on the Revell site. 

 GIFMaker.org_jy_Ayj_O

 

 

Too many models to build, not enough time in a lifetime!!

  • Member since
    April 2014
Posted by B_one fixer on Wednesday, March 16, 2016 8:15 PM

i have had great luck with them. i have had parts come in a week after request. I have also had parts take over 2 months to come in. Nonetheless they always came in.

  • Member since
    June 2014
Revell Customer service
Posted by R_Bolton on Wednesday, March 16, 2016 8:14 PM

Hi,

Has anyone dealt with Revell's Customer service?  I started the F/A 18-E and promptly lost the instrument panel I ordered the part on-line from Revell on the 28th of Feb.  I got the auto reply saying that parts ordered online took 2 weeks to process.  I called Revell but am unable to talk to a person.  Does it take a long time to get parts from them?

Rick

 

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