Ordering Replacement Parts from Trumpeter

Your best chance is to go through where you bought the kit from, or try the US importer for Trumpeter either Stevens or MMD

I was missing the clear parts for an aircraft model and tried contacting them.  They never did respond.

I've heard since then that their customer service is non existant as far as the individual goes.

Evidently they are a bit like the Ferengi of the modeling world and go by the saying, "Let the buyer beware."

I have since refused to buy their kits.

but that's just me.

ikar01

Evidently they are a bit like the Ferengi of the modeling world and go by the saying, "Let the buyer beware."

Ferengi Rules Of Acquisition relevant to modelling:

#1    "Once you have their money, you never give it back." 
#239    "Never be afraid to mislabel a product." 

I would go back to who ever you bought it from and go from there or deal with the supplier as previously suggested. 

I forgot who the supplier was when I needed a part from Trumpeter but they were no help so hopefully you will have better luck.

I appreciate that, the problem is it was an IPMS Club charity drive where guys were getting rid of old kits.

If it's an older kit the parts may not be available so maybe you may need to scratch build the part yourself.