props to Revell customer service

ardvark002

Viejo, After many e-mails to revell, I believe they no longer replace parts. Bummer. Please don't take this to the bank, but I believe I'm correct. Good luck

 

The windshield  arrived, along with another tire...

Gerhard

Academy customer service does not exist. I needed a replacment part and they said they cant assist as they are busy with a stock take.

 

Like I said a couple of posts up, don't waste your time with Academy or Trumpeter. 

Academy customer service does not exist. I needed a replacment part and they said they cant assist as they are busy with a stock take.

ardvark002

Viego, After many e-mails to revell, I believe they no longer replace parts. Bummer. Please don't take this to the bank, but I believe I'm correct. Good luck

 

What parts were you asking for?

oh wow, for free!  That's awesome.

I remember not building the Academy 1/72 B-17 because it was missing the whole section. I was 12-13 back then and didn't know what to do with it. Not sure what happened to it, I still have most of the box arts and unbuilt kits from my childhood but don't have that B-17 kit.

goldhammer

Revell is usually pretty good about supplying replacements at no charge.  Other companies can vary in their policy.  But no matter who I have dealt with, either at no charge, or having to pay for the item, I've always gotten it.  Have not dealt with any of the Chinese companies yet though.

 

I can tell you from experience, Academy and Trumpeter have let me down several times. 

I have also had great service from Revells German branch. 3 of the a/a guns on my Prinz Eugen cruiser were badly molded and missing barrels. They sent me 6 replacements in about a month.  I need to contact them again as my latest purchase of thier new halifax bomber came with the cockpit control panel snapped in two.

Revell is usually pretty good about supplying replacements at no charge.  Other companies can vary in their policy.  But no matter who I have dealt with, either at no charge, or having to pay for the item, I've always gotten it.  Have not dealt with any of the Chinese companies yet though.

Yes for free. Again, super duper customer suppor.  

Glad to hear you it worked out well for you guys. 

But am i missing something here? Did they send the replacement parts for free?

I mean, if you order and paid for the item from whoever, you expect to get them right?  

Hello!

Yes that's true - they do! I even ordered extra parts from them that I later used to modify/kitbash stuff. Once I ordered parts and they didn't come for months - so I called them in Germany and I have spoken to a nice lady that explained to me each year after Christmas they get swamped with requests for parts and it usually takes them about three months to work that surge off. So if you happen to lose your parts in January or February, please have a little extra patience, it should pay off! Have a nice day

Paweł

They have great customer support. 

Typical response from them.  They have always come through for me, even when it was my fault for doing something stupid or losing something.

Hasegawa was good as well, Tamiya is good if they have the sprue on hand, but most times you have to buy it and the shipping.