I just wanted to log a public thank-you to Roden.
The instructions for my 1/32 O-2 were missing the painting and decaling pages (the box was unsealed, so I suspect shenanigans somewhere between manufacture and the dealer). I emailed Roden and asked if they could help, and got a full color PDF emailed back the next business day. Then a couple of weeks later, totally unexpectedly, I got a very sad-looking envelope in the mail from the Ukraine. It had obviously been wet and was well-wrinkled, and half-covered with Ukrainian stamps. Inside, in a plastic bag, was an extra set of decals for the O-2 in perfect shape.
Thanks for going the extra kilometer for this customer, Roden! :)