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Bad online retailer

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  • Member since
    April, 2019
Bad online retailer
Posted by BillG56 on Friday, June 28, 2019 5:32 PM

I attempted to purchase two a/s models from an online retailer caller Hobby Models in early June, 2019.  They claimed the models were both in stock and would ship out in 2-3 business days.  After 5 business days went by, I emailed them asking when my order would be shipped.  I received no response.  After a few more days, I emailed Hobby Models once more, stating I wanted to cancel my order immediately.  Again, I received no response.  Conveniently, Hobby Models has no contact phone number.  They do have a beautiful site, however (sarcasm).  Btw, I paid using my bank debit card as they didn't accept Paypal.

My next move was to contact my bank.  I filed a disputed transaction; this was denied because the bank stated I indicated the transaction was authorized by me.  I couldn't do a stop payment because my bank doesn't do that on payments made with a debit card.

Long story short, I should have noticed some warning signs before placing the order: no contact phone no. and no Paypal.  I'm only out $42 but it's the principle of the the thing. 

Posting this so nobody else gets stung by these guys.

  • Member since
    September, 2012
Posted by GMorrison on Friday, June 28, 2019 6:34 PM

Hi Bill,

 

I'm sorry this is going South. I would suggest the following, and I wouldn't take it as criticism. 

Two - three days is kind of unheard of as a turn around and even five is really fast. Any time something is listed as "out of stock", it's kind of disingenous of them to promise much of any timeline at all.

Keep trying to contact them and keep it as positive as you can. Point out that they have your money and you expect some honest answers to when it will arrive. Offer them to trade for something else that they have on hand. 

Once you start ripping them on line, if they find out they are going to be hard to deal with. You have nothing to lose at this point and everything to gain by giving them a chance to work it out. I'd give them at least a couple of months.

I don't think many people are going to decide not to buy from them based on a complaint online, in particular from a new member. However you've been posting for awhile so it's pretty clear that you aren't that guy who crfeates an account and starts with dumping on a vendor they had a bad experience with.

In the world of online hobby purchasing, as I see it the day is young.

You may disagree, but I look forward to the day when you post that "I finally heard from the jerks and they gave me a refund". It happens pretty often.

 

Bill

  • Member since
    April, 2019
Posted by BillG56 on Friday, June 28, 2019 6:59 PM

Thanks for the reply, Bill.

Yes, I realize I didn't give them a whole lotta time for turnaround.  However, this is my second bad experience with an online retailer (who will remain nameless) in less than a month so my fuse was pretty short.  I'm usually not the type to do any mudslinging but this experience got to me. 

As the saying goes, patience is a virtue.  I'll wait and see.

Bill G.

  • Member since
    August, 2005
  • From: Sydney, Australia
Posted by Phil_H on Friday, June 28, 2019 7:27 PM

BillG56
no contact phone no.

If you're referring to a company called hobbymodels.com (Hobby Models LLC), there is a phone number on their FB page, 855-204-0006 but I don't know how current this is as the page doesn't seem to have been updated by the operators since some time in 2016.

If you visit their FB page, (found via a link on their webpage) you will find numerous complaints of missing orders and incomplete shipments.

Again, IF it is indeed this company, it seems that it's run by the same crew that runs Internet Hobbies, who also seem to have quite a bad rep these days.

EDIT: Google also provides this phone number: 855-358-3392 

  • Member since
    April, 2019
Posted by BillG56 on Friday, June 28, 2019 8:30 PM

Thank you, Phil.  I wouldn't have known about this as I do not use Facebook.

  • Member since
    July, 2013
Posted by modelmaker66 on Friday, June 28, 2019 11:42 PM

Let us know who it is to avoid them please. Good luck.

  • Member since
    July, 2018
  • From: The Deep Woods
Posted by Tickmagnet on Saturday, June 29, 2019 8:03 AM

I recently ran into an issue with another on line retailer myself. Turns out they had an F rating with the BBB and a lot of bad reviews on yelp complaining of the same issues I was having with them. I will start checking those locations before ever trying anyone new again.

 

 

  • Member since
    April, 2019
Posted by BillG56 on Saturday, June 29, 2019 12:21 PM

To mm66, the outfit to avoid is Hobby Models.

Bill G.

  • Member since
    July, 2005
Posted by alxdotcom on Saturday, June 29, 2019 1:27 PM
One point worth noting for all here is to always use a CREDIT and not DEBIT card for online purchases if possible. Credit cards do offer buyer protections and guarantees that debit cards (which tie directly to your bank account) do not.
  • Member since
    July, 2013
Posted by modelmaker66 on Saturday, June 29, 2019 1:53 PM

Thanks for clarifying. I too had an awful time with them a short time back. They sent a scathing email about their side of the story and were unprofessional and rude.

  • Member since
    July, 2004
  • From: Sunny So. Cal... The OC
Posted by stikpusher on Saturday, June 29, 2019 3:34 PM

alxdotcom
One point worth noting for all here is to always use a CREDIT and not DEBIT card for online purchases if possible. Credit cards do offer buyer protections and guarantees that debit cards (which tie directly to your bank account) do not.
 

Yup... CYA...

 

F is for FIRE, That burns down the whole town!

U is for URANIUM... BOMBS!

N is for NO SURVIVORS...

       - Plankton

LSM

 

  • Member since
    April, 2019
Posted by BillG56 on Saturday, June 29, 2019 10:55 PM

Hey mm66, at least you got a reply from them, albeit a rude one.  They won't even respond to my emails.  On Monday, I'll be calling them using the phone no. Phil H. gave me.  I will report back.

  • Member since
    December, 2011
Posted by model make on Sunday, June 30, 2019 10:34 AM

 

Could you post the link to their website please?

Searching Hobby Models is useless.

I don't know what you are looking for but use the biggies.

Hobbylinc (my favorite), Megahobby and Tower Hobbies.

Use Ebay for the hard to find stuff and Squadron for military models.

Have fun!

  • Member since
    April, 2019
Posted by BillG56 on Sunday, June 30, 2019 10:42 AM

Here you go, model make:

https://hobbymodels.com/

From now on, I use Scalehobbyist and Spruebrothers.  I've had excellent experiences with both.

Bill G.

  • Member since
    April, 2019
Posted by BillG56 on Monday, July 01, 2019 11:31 PM

I called the phone no. provided on Hobby Model's FB page as provided by Phil H.  Apparently, no dice.  I left a VM on what seemed to be an individual's phone, earlier today, have not received a reply as yet.  To be honest, I have my doubts as to whether or not the VM I left is to the right person(s).  Just have to wait and find out.

Bill G.

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