I am covered under my house and contents policy with a maximum of £5000.
The Nikkor lens arrived yesterday and instead of sending the correct replacement lens wich should be the
I was on the phone and after a promise of a call back this is the email I recieved:
I apologise for the delay in reply. Our system has been down which means I have been unable to contact you.
I have arranged a collection for the lens that is not working for the same day that the camera body is being collected (Monday 19th August). This means you will receive two pink swap it boxes on Monday. They may arrive at different times. Please package lens securely to place inside the box.
I have spoken with our camera specialist. I have been advised that the lens that was sent to you as a replacement is correct. This is due to the replacement matching the specifications for the previous lens. We were unable to supply the exact same lens therefore this has been the replacement. We work on a like for like replacement service. The replacement that was sent should have been explained on our offer call.
Please contact us on if you have any further questions.
Kind Regards,
Thank you for your email.
I would like to point out that I am sure that the lens that you said could not be repaired was a AF-S NIKKOR 24-70mm f/2.8E ED VR.
Your supplier sent the AF-S NIKKOR 24-70mm f/2.8G ED which doesn't have the VR system.
You say this replacement is correct, but you also say that you are unable to supply the correct replacement lens too. Both these lenses are in the current Nikon Catalogue and the VR version is readily available.
As a decorated veteran and retired officer I am very much a hands on man and always keep my eye on what is going on and track of things. I suppose it is because of 26 years of front line active service and also Royalty protection duties.
This claim seems to have degenerated into a complete farce and I am seriously considering putting in a formal complaint both with the insurance company and also the financial ombudsman.
I have already cancelled plans to travel abroad on a motorbike tour of Italy to stay on top of this as it seems that there is much confusion going on as to what has been repaired and the quality of the repair done. When the repaired D700 and Sigma 150-500 lens was returned to me there were immediate issues as the body seemed to work fine with another lens I use in my work room and then suddenly refuse to do anything. the focus system and the entire body seems erratic in it's behaviour with both lenses, including the returned "repaired" one.
Also, one of the grips which had become unstuck had not been repaired and refitted as well as a grip on the rear of the camera has not been replaced.
I originally spent about £4,500 on this camera and lenses when I first bought it in July/August 2008 intending it to be a once in a lifetime purchase.
If your valuers or repairers are unable to correct and fix this to my satisfaction then I would expect a replacement that would be the current equivalent of that camera in the Nikon range which currently is the D850.
Yours Faithfully
Major Sir James Goddard, MC & Bar, KT LG, Rtd.
Lets see what happens on Monday Morning when I get on the telephone with them to follow this up!