In the Christmas 2019 flier I found “Chief Modelers’ Weathering Choice Set” (SQ10215). The set consists of AKI011 White Spirit (35ml) AMIG1206 Dark Streaking Grime (35ml), AKI025 Fuel Stains (35ml), VJ73813 Engine Oil Stains (40ml), ABT005 Smoke (20ml) tube, ABT007 Raw Umber (20ml) tube, ABT070 Dark Rust (20ml) tube, ABT205 Metallic Silver (20ml) tube, (4) plastic paint pots. Hmmmm, that might be helpful. A 20% discount offered through email would cover the cost of shipping. So, I ordered it on 2 December 2019.
Nothing happened.
I contacted Customer Care 20 December and was informed some of the items were back ordered and would arrive soon.
Nothing happened.
On 2 January I checked each of the items in the set online and found all were apparently in stock except AMIG1206 Dark Streaking Grime. I wrote and suggested that instead of waiting for that, how about substituting AKI012 Streaking Grime instead? The reply was, in effect, we can do that; we’ll send it out right away.
Nothing happened.
I keep checking my account to see if the order has shipped. Yesterday I was told they’re still waiting on some items, sorry for the delay. But last night the January 2020 flier arrived, and SQ10215 is right there on page 42 again.
A similar thing happened to me a little over a year ago: Ordered a kit using a nice coupon offered through email. Waited. Contacted Customer Care. Told it was on back order, Repeated several times. Eventually the order just disappeared.
Are others having similar difficulties? Any suggestions?