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Customer Service Question.

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  • Member since
    October 2019
  • From: New Braunfels, Texas
Customer Service Question.
Posted by Tanker-Builder on Friday, September 11, 2020 3:05 PM

Hi;

 Has anyone had to deal with Trumpeter's Customer Service over lost or severly damaged instruction Booklets? Please comment for me?

  • Member since
    March 2003
  • From: Towson MD
Posted by gregbale on Friday, September 11, 2020 3:26 PM

The only time the issue came up -- a couple years ago, now -- I emailed them and they offered me the option of a link to an online version of the instruction package, which was fine for my needs.

Don't know whether that's still the practice or not.

Greg

 George Lewis:

"Every time you correct me on my grammar I love you a little fewer."
  • Member since
    October 2019
  • From: New Braunfels, Texas
Posted by Tanker-Builder on Friday, September 11, 2020 3:30 PM

Aha:

 Thanks GregBale. Oh, by the way you did a couple of posts lately I wanted to respond on and the Reply /Edit Box didn't show up at the bottom. That Said, I have a Card Model Submarine, Very Intricate, in 1/200 scale The instructions were only available as a downloadable PDF file. Problem.Some of the printing is so small when I enlarge it it gets fuzzy type unreadable.

  • Member since
    September 2012
Posted by GMorrison on Friday, September 11, 2020 4:22 PM

Sounds like they were scanned at home with loving hands...

 

Bill

Modeling is an excuse to buy books

 

  • Member since
    April 2003
  • From: USA
Posted by keavdog on Friday, September 11, 2020 8:20 PM

email Joanna - awesome support

joanna@trumpeter-china.com.

Thanks,

John

Ain't no reason to hang my head, I could wake up in the mornin' dead 

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