SEARCH FINESCALE.COM

Enter keywords or a search phrase below:

Customer Service Question.

808 views
4 replies
1 rating 2 rating 3 rating 4 rating 5 rating
  • Member since
    October 2019
  • From: New Braunfels, Texas
Customer Service Question.
Posted by Tanker-Builder on Friday, September 11, 2020 3:05 PM

Hi;

 Has anyone had to deal with Trumpeter's Customer Service over lost or severly damaged instruction Booklets? Please comment for me?

  • Member since
    March 2003
  • From: Towson MD
Posted by gregbale on Friday, September 11, 2020 3:26 PM

The only time the issue came up -- a couple years ago, now -- I emailed them and they offered me the option of a link to an online version of the instruction package, which was fine for my needs.

Don't know whether that's still the practice or not.

Greg

George Lewis:

"Every time you correct me on my grammar I love you a little fewer."
 
  • Member since
    October 2019
  • From: New Braunfels, Texas
Posted by Tanker-Builder on Friday, September 11, 2020 3:30 PM

Aha:

 Thanks GregBale. Oh, by the way you did a couple of posts lately I wanted to respond on and the Reply /Edit Box didn't show up at the bottom. That Said, I have a Card Model Submarine, Very Intricate, in 1/200 scale The instructions were only available as a downloadable PDF file. Problem.Some of the printing is so small when I enlarge it it gets fuzzy type unreadable.

  • Member since
    September 2012
Posted by GMorrison on Friday, September 11, 2020 4:22 PM

Sounds like they were scanned at home with loving hands...

 

Bill

 Modeling is an excuse to buy books.

 

  • Member since
    April 2003
  • From: USA
Posted by keavdog on Friday, September 11, 2020 8:20 PM

email Joanna - awesome support

joanna@trumpeter-china.com.

Thanks,

John

JOIN OUR COMMUNITY!

Our community is FREE to join. To participate you must either login or register for an account.

SEARCH FORUMS
FREE NEWSLETTER
By signing up you may also receive reader surveys and occasional special offers. We do not sell, rent or trade our email lists. View our Privacy Policy.