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Tamiya - Great Customer Service

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  • Member since
    April 2003
  • From: USA
Tamiya - Great Customer Service
Posted by keavdog on Wednesday, October 7, 2020 6:00 PM

When I got my much anticipated brand new release Mustang GT4 from Tamiya I excitedly opened the box and drooled over the beautifully molded trees.  I noticed right away that the wheels that are included with the kit are Forgeline GS1R wheels which are visually nearly identical to the track wheels I have on my 1:1 Boss 302 Laguna Seca which are Forgeline GA1R.  

 

 

I had purchased the Revell 2013 Boss 302 some time ago and want it to make a replica of my car, but the kit obviously has the stock Boss 302 wheels.

 

So I pinged Tamiya and asked if I could order the sprue with the wheels on it, fully intending to pay.  At the time, customer service said they didn't have any sprues available.  Well on 9/25 I received an email from Tamiya saying they had the sprues and what address would it shipped to!  A week later here they are - zero cost.  Amazing customer service - and now I have the wheels for my Boss 302 :)  Not to mention another 5.2L motor, exhaust... etc etc.

 

 

Now I just need to figure out how to delete the rear seat and turn the decals from black to luminous gray - or whatever the LS gets.

Thanks,

John

Ain't no reason to hang my head, I could wake up in the mornin' dead 

  • Member since
    May 2020
  • From: North East of England
Posted by Hutch6390 on Thursday, October 8, 2020 4:31 AM

keavdog
Amazing customer service

Too often we hear of poor service, let-down customers, and disappointment - I'd bet most of us have at least one such story to tell.  So it's really good to hear of when things are done the right wayBig Smile

Well done, Tamiya, and thanks, Keavdog, for sharing the good news!

Vell, Zaphod's just zis guy, you know?

  • Member since
    May 2020
Posted by learmech64 on Thursday, October 8, 2020 8:44 AM

I bought the 1/48 Tamiya F-14A. When I opened the kit, I noticed that the Canopy was broken in half. I cantacted Tamiya U.S. customer service. They said they would get a new canopy sent to me. Coming up on 2 months and nothing yet.

  • Member since
    September 2006
  • From: Bethlehem PA
Posted by the Baron on Thursday, October 8, 2020 9:21 AM

learmech64

I bought the 1/48 Tamiya F-14A. When I opened the kit, I noticed that the Canopy was broken in half. I cantacted Tamiya U.S. customer service. They said they would get a new canopy sent to me. Coming up on 2 months and nothing yet.

 
I think the disruptions caused by the lockdowns for the Wuhan virus have an impact.  Not 100%, but enough to interfere with supply chains and shipping.
 
I've ordered things from vendors in Europe-the UK, Germany, the Ukraine, and Greece.  Some things came within the normal shipping times, such as 10 to 14 days from the UK and Germany.  Others haven't arrived yet, though they were ordered around 3 months ago.
 

The bigger the government, the smaller the citizen.

 

 

  • Member since
    December 2002
  • From: Fort Knox
Posted by Rob Gronovius on Thursday, October 8, 2020 12:27 PM

learmech64

I bought the 1/48 Tamiya F-14A. When I opened the kit, I noticed that the Canopy was broken in half. I cantacted Tamiya U.S. customer service. They said they would get a new canopy sent to me. Coming up on 2 months and nothing yet.

It also depends on if they have the kit on hand. I think if they've got one, they will "parts" it out and send you the sprue. If the kit is out of stock, it might be a while before they decide to do another production run of that kit.

  • Member since
    April 2020
Posted by Eaglecash867 on Thursday, October 8, 2020 1:19 PM

I can confirm that Tamiya will part out a kit they have in stock to get you a sprue.  They did that for me with my F-14A, which I had bought just a day or two after release.  They didn't have a stock of spare sprues yet, since the kit was so new, so they parted out a kit.  Had the part in just a couple of days.  Of course, the whole world hadn't been turned upside-down by this COVID thing yet.

"You can have my illegal fireworks when you pry them from my cold, dead fingers...which are...over there somewhere."

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