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Hasegawa Shuffle (parts replacement rant)

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  • Member since
    July 2003
  • From: NEVER USE PHOTO BUCKET - IT'S A THREAD WRECKER.
Hasegawa Shuffle (parts replacement rant)
Posted by disastermaster on Friday, October 9, 2020 4:11 PM

 6/7 weeks ago the entire canopy sprue to my 1/48 Typhoon accidentally got stepped on by a friend and was crushed beyond recognition. The kit was given to me for Christmas last year by my nephew after his return from Japan. I have no receipt or any idea of what store it was purchased from.

 Ouch....  so crushing.

 Unlike Tamiya and Revell, Hasegawa is devious and makes no attempt to provide a parts replacement service. I really hope they lose a lot of revenue on account of that.

 Eventually I got in touch with Stevens International and they were my best attempt after many weeks, days and hours of roaming the vast expanses of the ever misdirecting internet.

Two days later they send me a form letter that I don't believe they even read beyond the first line of the request that I sent them.

I had sent them a letter explaining everything.

I had told them I was willing to pay any reasonable charge for the part and any shipping.

I've never needed or asked for a replacement part ever.

Anyway, in this situation their hands were tied by the Hasegawa Shuffle....

 That was the only closest link and I've given up. Now I know to never have any expectations no matter how tiny or small of this multimillion dollar moneypit by the name of Hasegawa. We're all just customers and I guess we all know that isn't important.

Remember this when you buy anything from them.

As for myself, Hasegawa can bite my お尻 in the barnyard.

 

 

Below is the exact copy I got from Stevens quoting the Hasegawa Shuffle.

Thank you for contacting us about your Hasegawa model kit.  The Hasegawa Company has strict policies when ordering replacement parts. In order for our company to order replacement parts we need the following information:

 

1)            Kit Item number and the date kit was purchased

2)            Name of store where kit was purchased and a copy of your sales receipt

3)            The reason you are requesting the replacement part

4)            Your full name and mailing address

 

We can only order replacement parts for kits which have been purchased through our company.

Once we receive your reply with the needed information, we will let you know if we are able to order the replacement parts from the Hasegawa Company.

 
Sincerely
Laura Carney
Stevens International
856-435-7645  Ext.143
10/7/2020

https://i.imgur.com/Gcc59Dk.png

  • Member since
    July 2011
  • From: Armpit of NY
Posted by MJames70 on Friday, October 9, 2020 4:17 PM

It has been true for many years that Hasegawa only services the Japanese home market for spares, and has left anything else to their local distributors. Who, as you have found, you are at the mercy of. And I've never heard anything good about Stevens International, especially the last few years. They're too busy pasting up another 'What's Gnu' newsletter to take care of any of their customers. 
Read this - https://www.tapatalk.com/groups/hyperscale/need-a-good-source-for-hasegawa-replacement-parts-t518744.html

  • Member since
    July 2003
  • From: NEVER USE PHOTO BUCKET - IT'S A THREAD WRECKER.
Posted by disastermaster on Friday, October 9, 2020 5:50 PM

Thanks, I saw that.

That's how I found the Steven's website.

Still nothing good about Stevens International here either.

https://i.imgur.com/Gcc59Dk.png

  • Member since
    May 2009
  • From: Poland
Posted by Pawel on Friday, October 9, 2020 5:57 PM

Hello!

It is a Polish tradition to try to work around the impossible... Now I just checked that Eduard used Hasegawa's plastic in their 1/48 Typhoon kits - so maybe you could talk to Eduard or their distributor in the States (hopefully it's an other company than Stevens) - and get that canopy this way?

Or maybe get a vacuum canopy? Scalemates lists some of them, they used to be there.

Just my two ideas how you could finish your model without involving Hasegawa or Stevens.

Hope it helps - good luck with your modelling projects and have a nice day

Paweł

All comments and critique welcomed. Thanks for your honest opinions!

www.vietnam.net.pl

  • Member since
    July 2003
  • From: NEVER USE PHOTO BUCKET - IT'S A THREAD WRECKER.
Posted by disastermaster on Friday, October 9, 2020 7:31 PM

Hey Pawel!

 I just sent an email to eduard. Their kit has the same exact sprue as Hasegawa.

Scalemates has them and so does ebay but I'd rather stick with the kit parts.

I've been on the net since 11 am this morning trying to find a solution.

Now I'll sit back (again) and patiently see what goes.

I'll let you know what happens.

                             

 
 
 
 

https://i.imgur.com/Gcc59Dk.png

  • Member since
    July 2013
  • From: Chicago area
Posted by modelmaker66 on Saturday, October 10, 2020 12:32 AM

Either buy a replacement kit from Hasegawa, Eduard or source a vac form from Squadron. During covid especially, many companies are hard pressed to do business. They may not have a kit to send the sprue from. They arent going to make one for you. Revell has left all the US customers the same way after their bankruptcy. Revell Germany doesn't have the parts and there is no US source anymore. It is just a difficult fact for kit makers now. If it cant be resolved then throw away the kit and do another one.

  • Member since
    July 2003
  • From: NEVER USE PHOTO BUCKET - IT'S A THREAD WRECKER.
Posted by disastermaster on Saturday, October 10, 2020 10:52 AM

Thanks for the input......

 Yeah that's a hard decision since this model is (after many, many hours) completely finished ... except for the canopy.
 I would never ever expect them to "stop the press" just to make me a canopy.
 
 It's looking like $30 - 40 dollars for a replacement canopy (another kit) and relegating the
rest of the parts to obscurity.

 And as of now, right at this minute ~ this
eternal infernal quest will continue...........
                                                https://pic.chinesefontdesign.com/uploads/2013/07/345347350011412.gif
                                                          

https://i.imgur.com/Gcc59Dk.png

  • Member since
    July 2003
  • From: NEVER USE PHOTO BUCKET - IT'S A THREAD WRECKER.
Posted by disastermaster on Monday, October 12, 2020 9:04 AM

disastermaster

Hey Pawel!

 I just sent an email to eduard. Their kit has the same exact sprue as Hasegawa.

Scalemates has them and so does ebay but I'd rather stick with the kit parts.

I've been on the net since 11 am this morning trying to find a solution.

Now I'll sit back (again) and patiently see what goes.

I'll let you know what happens.

                             

 

 
HELLO MISTER PAWEL!
 
 I hope this makes your day because it sure has made mine. After all my repeated efforts roaming the internet for the last several weeks, you have solved my problem. I want to seriously thank you for recommending that I get in touch with Eduard.

 OK, upon checking my mail this morning I found this reply that had came in at 1:27 am.

WOW! 
 
Such kindness.....

********************************************************************

Petra Šolcová (Eduard Support)

 

Oct 12, 2020, 7:27 GMT+2

 

Hello Steve, we are sorry for the trouble. We will ship the replacement for you free of charge this time. The shipment will leave to your address within 10 days. Enjoy your build. Have a nice day and take care

Petra Solcova
Eduard M.A.  customer support

********************************************************************

                                                     http://www.picgifs.com/graphics/w/wow/graphics-wow-711697.gif

 Yeah, I'm kinda happy. Ya' could'a knocked me over with a feather. You Da man! What a great way to start the day.

I won't forget this Pawel. It might take three weeks or so to get here but I'm totally fine with that.

 After all the time I put in to this I can now finish it up. This is the first aircraft I've done in 20 years (wow, how did that much time slip past me so fast? ) and I didn't want to screw it up.

Thank you, thank you, thank you......   oh, did I say thank you?

                                                          http://images.clipartpanda.com/thank-you-smiley-animated-thankyousign.gif

https://i.imgur.com/Gcc59Dk.png

  • Member since
    April 2009
  • From: Longmont, Colorado
Posted by Cadet Chuck on Monday, October 12, 2020 1:34 PM

Yes, Eduard is GREAT for customer support!  I contacted them a year or so ago, and I believe I was answered by Petra, the same rep you worked with.  Absolutely delightful response- prompt, friendly, no sweat, problem solved-  rates an A++ in my book!

Computer, did we bring batteries?.....Computer?

  • Member since
    May 2009
  • From: Poland
Posted by Pawel on Monday, October 12, 2020 5:19 PM

Well, Steve - I'm very happy for you! I kinda hoped this would turn out this way, that's just how I know those Czech guys. Now I'm just looking forward to seeing the pictures of the completed model!

And I could bet you a sake there's a Japanese guy just as friendly, working for Hasegawa, who would love to send you a replacement part, but he doesn't speak (/read/write) English... That's from my experience with the Japanese...

Good luck with your modelling projects and have a nice day

Paweł

All comments and critique welcomed. Thanks for your honest opinions!

www.vietnam.net.pl

  • Member since
    February 2005
  • From: Nashotah, WI
Posted by Glamdring on Monday, October 12, 2020 5:49 PM

Just to chime in about great customer service, I was in a similar situation last year.  Lost a part of the car body and ICM sent me the entire sprue.  This was amazing, because it was the sprue that held the whole car body, and easily the most expensive in the kit.

They sent it at no charge to me, even after I admitted it was my fault and offered to pay up, and it arrived in about a week.  

I have bought several more of their kits since that experience, figured I must make it up to them somehow!

Robert

"Success consists of going from failure to failure without loss of enthusiasm." 

  • Member since
    May 2009
  • From: Poland
Posted by Pawel on Monday, October 12, 2020 6:24 PM

Well, I hate to play the Topper here - but once I was working on a model of a 1:72 Topol misille TEL (transporter-erector-launcher) from Zvezda. That model doesn't have an engine - just an empty space... But there is a family of MAZ vehicles made by Modelcollect that have a similar engine (that motor actually comes from a T-34 tank...). I tried to buy a sprue containing that engine from Modelcollect but I couldn't... Because they sent it to me for free... That's not even a customer service, because I wasn't a customer of Modelcollect at that time. Thats just help for a buddy modeller! I have bought some stuff from modelcollect since - I think such a company is worth staying in business!

Have a nice day

Paweł

All comments and critique welcomed. Thanks for your honest opinions!

www.vietnam.net.pl

  • Member since
    July 2003
  • From: NEVER USE PHOTO BUCKET - IT'S A THREAD WRECKER.
Posted by disastermaster on Tuesday, October 13, 2020 1:20 AM

With people like this, it kind'a seems like Czechoslovakia
might be a nice place to live.

 

 

 

https://i.imgur.com/Gcc59Dk.png

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