Hi Ya'll!
I have read the post about Hasegawa's non-existent Customer service. Well, now you know why my modeling area has a Mattel Vac-U-Form and a homebuilt plunge molder! Plus tubes of Brass and Plastic rod and tube material! Not to mention a closet full of books and patterns for many of the things I build.
I got my Wake - Up call back when I tried to get some replacement parts for an AMT 56 Ford Crown Victoria Auto Kit! I was succinctly told to take it back to the store where purchased and exchange it for another!
Now I have a reasonable way to fix this on my own. I use the Mattel for A/C canopies and Canopy Parts ! The plunge molder for larger parts. I also have a Wood plank bender which I found with judicuous adjustment of the heat, can be used on Plastic strip too! One other thing I have found to work great is a Toaster heat element section.
Having these tools helps me overcome Plastic Missingitis Syndrome! This as we all know is a totally and insidous Disease perpetrated upon our wallets by Companies that like stores can't be bothered with. Their Customers Needs! Now the Manufacturers are like everyone else. Remember Personnel? Now it's Human Resourcss Like people are a commodity not living beings. The same for a customer Base. Who Cares? someone else will buy the item, so whatever!
Make your own. Keep a good reference library with good Photos available either self taken or in the books like they are showing in the video this month. I got away from customer Service a long time ago.Surprisingly I have gotten many replacements and Copies of instructions and detail info from fellow modelers who are a helluva lot more fun to dale with. Model On!!